Ali Tajir

Automotive & Aerospace industry :

• Managed international sea and air freight for automotive and aerospace components.
• Coordinated with carriers and customs to ensure regulatory compliance.
• Streamlined logistics and documentation for time-sensitive, high-value shipments.
• Minimized delays through strategic planning and process optimization.
• Built strong partnerships with freight forwarders and regulatory authorities.
• Support Sales Team for all new request

• Managed sea and air freight logistics for timely, cost-effective delivery.
• Coordinated with carriers and customs for smooth operations.
• Ensured compliance with international shipping and customs regulations.
• Handled documentation and minimized clearance delays.
• Built strong relationships with clients, carriers, and customs authorities.
• Streamlined processes using technology and strategic planning.
• Developed, maintained and utilized diverse client base.
• Meeting with new clients for potential business.

• Improved service through customer feedback and support.
• Demonstrated product features to boost client engagement.
• Achieved a 10% increase in sales.
• Resolved customer issues and maintained satisfaction.
• Delivered user-focused training sessions.
• Accurately recorded and escalated customer inquiries.

• Proactive team leader with a strong background in staff supervision, training, and operational efficiency. Skilled in task delegation, performance improvement, and resolving customer issues to support business goals and enhance service quality.
• Increased KSA station sign rate by 15% through coaching and training.
• Trained and assigned responsibilities to team members.

• Experienced team leader with a strong background in operations, customer service, and performance management. Skilled in scheduling, coaching, and process improvement to enhance team productivity, customer satisfaction, and operational efficiency.

• Built trusted relationships to promote and sell DHL services.
• Delivered high-level customer service via phone, email, and in-person.
• Managed customer accounts and tailored services to individual needs.
• Expanded client base while ensuring satisfaction and loyalty.
• Increased sales by 20% and supported the sales team in generating new requests.
• Strengthened client relationships to boost account spending and retention.
• Developed customized strategies for key accounts, resulting in increased sales and revenue growth.
• Developed and delivered presentations to key customers to position products and services.
• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.

• Coordinated inbound and outbound shipments to meet delivery schedules.
• Assisted with inventory checks and warehouse coordination.
• Prepared shipping documents including bills of lading and customs forms.
• Communicated with couriers, customers, and internal teams.
• Monitored logistics KPIs like on-time delivery and freight costs.
• Supported cross-functional teams on logistics projects.

• Experienced in managing undelivered shipments with a focus on resolution, customer communication, and process improvement. Skilled in coordinating with internal teams, generating performance reports, and training staff to enhance delivery efficiency.

• Monitored security systems and alerted personnel to irregularities.
• Conducted daily patrols of facilities and work areas.
• Logged and inventoried warehouse shipments.
• Proficient in SPS, Airway Bill, and Manual Airway Bill processes.
• Experienced with NPTS, HIC, GEMA, and CSV systems.
• Managed outbound shipments, including reweighing and labeling.
• Coordinated with shippers and consignees to resolve delivery issues.
• Handled and stored undelivered shipments in the warehouse.
• Managed internal email communication for the Undelivered Department.

• Reliable and experienced Senior Courier with strong logistics and customer service skills in the express industry. Proven track record in timely deliveries, issue resolution, and supporting freight operations in automotive and aerospace sectors. Known for efficiency, accuracy, and building trusted customer relationships.