Ali Ahmed Althagafi
Jeddah,Saudi Arabia
Overview
3
3
years of professional experience
Work history
Alesayi
Jeddah
2018.01 - 2018.07
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Keep records of customer interactions or transactions, recording details
- Of inquiries, complaints, or comments, as well as actions taken
- Check to ensure that appropriate changes were made resolve customers' problems
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
Alriyada Hotel group
Jeddah
2021.05 - 2021.07
- Greet, register, and assign rooms to guests of hotels or motels
- Verify customers' credit, and establish how the customer will pay for the accommodation
- Contact housekeeping or maintenance staff when guests report problems
- Make and confirm reservations
- Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
Teacher
Jeddah international school
Jeddah, Saudi Arabia
2022.01 - 2022.12
- Collected, analysed and tracked data on student progress.
- Provided reading instruction to special needs students.
- Created lesson plans and scheduled each day to promote maximum student learning and enrichment.
- Adapted teaching methods and materials to meet students' varying needs and interests.
- Worked with other teachers and administrators to evaluate and revise elementary school programmes.
Contact centre agent
shiftinc
Jeddah, Saudi Arabia
2023.01 - Current
- Achieved daily performance targets, aiding department progression towards sales goals.
- Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.
- Acted as first point of contact for customer issues and queries.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Used outstanding problem-solving and communication skills to appease dissatisfied customers.
- Answered customer enquiries with excellent customer service skills.
Education
Bachelor - English
KING ABDULLAZIZ UNIVERSITY
Skills
Communication
Active listening
Computer
Interpersonal
Leadership
Problem-solving
Time management
Transferable
Microsoft Excel
Languages
English
Upper intermediate
Timeline
Contact centre agent
shiftinc
2023.01 - Current
Teacher
Jeddah international school
2022.01 - 2022.12
Alriyada Hotel group
2021.05 - 2021.07
Alesayi
2018.01 - 2018.07
Bachelor - English
KING ABDULLAZIZ UNIVERSITY