Overview
Work history
Education
Skills
Languages
Timeline
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Ali Ahmed Althagafi

Jeddah,Saudi Arabia

Overview

3
3
years of professional experience

Work history

Alesayi
Jeddah
01.2018 - 07.2018
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
  • Keep records of customer interactions or transactions, recording details
  • Of inquiries, complaints, or comments, as well as actions taken
  • Check to ensure that appropriate changes were made resolve customers' problems
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.

Alriyada Hotel group
Jeddah
05.2021 - 07.2021
  • Greet, register, and assign rooms to guests of hotels or motels
  • Verify customers' credit, and establish how the customer will pay for the accommodation
  • Contact housekeeping or maintenance staff when guests report problems
  • Make and confirm reservations
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning.

Teacher

Jeddah international school
Jeddah, Saudi Arabia
01.2022 - 12.2022
  • Collected, analysed and tracked data on student progress.
  • Provided reading instruction to special needs students.
  • Created lesson plans and scheduled each day to promote maximum student learning and enrichment.
  • Adapted teaching methods and materials to meet students' varying needs and interests.
  • Worked with other teachers and administrators to evaluate and revise elementary school programmes.

Contact centre agent

shiftinc
Jeddah, Saudi Arabia
01.2023 - Current
  • Achieved daily performance targets, aiding department progression towards sales goals.
  • Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.
  • Acted as first point of contact for customer issues and queries.
  • Handled high call volumes with accuracy and efficiency for optimum productivity.
  • Used outstanding problem-solving and communication skills to appease dissatisfied customers.
  • Answered customer enquiries with excellent customer service skills.

Education

Bachelor - English

KING ABDULLAZIZ UNIVERSITY

Skills


    Communication

    Active listening

    Computer

    Interpersonal

    Leadership

    Problem-solving

    Time management

    Transferable

    Microsoft Excel

Languages

English
Upper intermediate

Timeline

Contact centre agent

shiftinc
01.2023 - Current

Teacher

Jeddah international school
01.2022 - 12.2022

Alriyada Hotel group
05.2021 - 07.2021

Alesayi
01.2018 - 07.2018

Bachelor - English

KING ABDULLAZIZ UNIVERSITY

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Ali Ahmed Althagafi