Ali Ahmed Alhulaili
Al Qatif,04
Summary
CURRICULUM VITAE Complete Logistics an end to end solution Professional with 14+ years of experience in International Container Shipping Line called as MSC Saudi, (Mediterranean Shipping Co.) worked as “Country Logistics Manager” having a very strong logistic acumen, Analytical skills and quest for continuous learning. Eager Terminal manager with extensive knowledge of logistics and training excellent employees. Adept at planning schedules and working on tight budgets without sacrificing quality of work. Successful at meeting long-term goals and daily streamlining.
Overview
17
17
years of professional experience
Work History
Country Logistic Manager
MSC Saudi
Dammam, Eastern
11.2006 - 11.2020
- Monitor receiving edi files (codeco and coarri) from various depot and terminals, ensure it is auto uploaded into our system without any delay
- And resolve if any fatal error accrued
- Closely observe team’s performance and clarify the queries and make sure everyone is performing on time with quality
- Focus on maximising the Revenue and ensure for smooth collection
- Forecasts the threats, adopts suitable strategies (spot/weekly/monthly) to meet the required volume commitment
- Conduct team meetings fortnightly and address the issue, which will improve team’s productivity
- Monitor the transmission of daily/weekly/monthly report and assist team, when required
- Make frequent visit to other branches (Jeddah & Riyadh) to meet the vendors to make sure all required EDI files are auto transmitted on time and with error free
- Analysing various factors that affect the Container availability and take appropriate action like speed up and increase the repair count to meet the customer requirement(s) without any delay
- Analysing the Revenue Trend, Net Contribution by the Regions and providing various reports to the Management
- Calculating service tax on monthly basis and responsible for timely remittance and filing returns
- Provisioning and arrangement of funds for Admin expenses/other expenses of branch.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Cultivated a culture of continuous improvement by regularly soliciting feedback from staff members regarding areas where improvements could be made.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Followed through with client requests to resolve problems.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Negotiated contracts with outside carriers to minimize costs to company and customers.
- Controlled resources and utilized assets to achieve qualitative and quantitative targets.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Terminal Manager
Albarrak Logistics Services
Dammam, Eastern Province
01.2023 - 06.2023
- Planned freight loads and coordinated with drivers to achieve accurate, timely delivery of products.
- Set terminal budgets and set goals to adhere to plans.
- Frequently lifted between Number to Number pounds.
- Collaborated with Number-member team to create, modify and implement goals, procedures and policies.
- Fielded customer complaints and comments and rectified issues.
- Remained standing for long periods of time.
- Maintained flexibility to work variety of shifts and days of week consistent with demands of retail environment.
- Monitored employee performance and productivity.
- Hired, trained and educated new employees to improve company performance and efficiency.
Education
Diploma - Sales
The Institute of Public Administration (IPA)
Skills
Strategic planning
Policies and procedures
Staff Management
Verbal and written communication
Contract Management
Negotiation
Budgeting
Warehouse Logistics
[Equipment] repairs
Distribution and warehousing
Logistics Management
Cost reduction
Problem solving
Accomplishments
- Successfully implemented the auto process of EDI files through FTP server
- Successfully implemented One Vision system in MSC Saudi, which is the own system of MSC, which will be applied all over the world soon
- Received appreciation letter from our CEO for better performance during principal visit
- Discussed and made contract with various depot at Eastern and Western region, within our expected target
- This includes handling at depot and transportation as well.
Timeline
Terminal Manager
Albarrak Logistics Services
01.2023 - 06.2023
Country Logistic Manager
MSC Saudi
11.2006 - 11.2020
Diploma - Sales
The Institute of Public Administration (IPA)