Ali Ahmed Alhulaili

Country Logistic Manager

MSC Saudi

Dammam, Eastern

11.2006 - 11.2020

Monitor receiving edi files (codeco and coarri) from various depot and terminals, ensure it is auto uploaded into our system without any delay
And resolve if any fatal error accrued
Closely observe team’s performance and clarify the queries and make sure everyone is performing on time with quality
Focus on maximising the Revenue and ensure for smooth collection
Forecasts the threats, adopts suitable strategies (spot/weekly/monthly) to meet the required volume commitment
Conduct team meetings fortnightly and address the issue, which will improve team’s productivity
Monitor the transmission of daily/weekly/monthly report and assist team, when required
Make frequent visit to other branches (Jeddah & Riyadh) to meet the vendors to make sure all required EDI files are auto transmitted on time and with error free
Analysing various factors that affect the Container availability and take appropriate action like speed up and increase the repair count to meet the customer requirement(s) without any delay
Analysing the Revenue Trend, Net Contribution by the Regions and providing various reports to the Management
Calculating service tax on monthly basis and responsible for timely remittance and filing returns
Provisioning and arrangement of funds for Admin expenses/other expenses of branch.
Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
Cultivated a culture of continuous improvement by regularly soliciting feedback from staff members regarding areas where improvements could be made.
Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
Increased team productivity by providing ongoing training and support to customer service representatives.
Followed through with client requests to resolve problems.
Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Negotiated contracts with outside carriers to minimize costs to company and customers.
Controlled resources and utilized assets to achieve qualitative and quantitative targets.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.