ALI ALSHEHRI

SAUDI PAYMENTS Feb 2021 - Present

• Application support analyst Working on mada services: financial service for Saudi Arabia National switch.
• Part of the team that provides the main support for all mada scheme and subsystem (ATM,POS,E-commerce,Mobile payments,Monitoring,TMS,CPS,etc)
• Experienced in majority of financial and payments concepts and aspects: ISO 8583,Financial Transactions,Oracle Quires,AIX Shell scripting,etc
• Incident detection,reporting and resolution for all supported applications for mada.
• Provide support for Issues and Inquiries submitted by Local Banks, international financial entities(Visa,MasterCard,AMEX,UPI,GCC,ApplePay,etc) and Payments gateways.
• Local Banks connectivity and communications with all international financial schemes.
• Data Report extraction and ad-hoc statistical and trend analyst reports for all applications to ensure performance and Business continuity and deliver any business required data.

STCPAY Aug 2020 - Feb 2021

• working at TPP: monitor services (OTP and CMS servers, financial transactions).
• Data Report extraction and deliver any business required data.

• Working as customer onboarding.
• Configured hardware, devices, and software to set up workstations for employees,
• Installed, modified and repaired software and hardware to resolve technical issues
• Built and provided basic end-user troubleshooting and desktop support on Windows,
• Linux and Mac systems, activated accounts for clients interested in new services.
• Provided Level 1 IT support to non-technical internal users through desk side support services, Trained end-users of Eikon and FX trading on use, functionality.

• Set up hardware and software in optimal configurations.
• Provided faculty and staff with security software and network configuration support.
• Diagnosed and executed resolution for network and server issues.