Summary
Overview
Work history
Education
Skills
Training Courses
Languages
Quote
Timeline
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ALI MOUSA ALSHIBLY

Summary

IT Hardware Engineer ready to work with technical and non-technical
personnel to rapidly discern root causes and correct disruptive issues.
Consistent provider of friendly internal worker and external customer
interactions. Combined deep technical knowledge with amicable
demeanour to support both exceptional resolution and satisfaction metrics.

Overview

3
3
years of professional experience

Work history

IT Hardware Engineer

Almarai
Riyadh, Riyadh Region
07.2022 - Current
  • End-user support and resolving tickets using Service-Desk,
    Next Think and some other Almarai systems.
  • Trouble shoot and resolve issues of Printers and scanners in the
    print server and local.
  • Configure and deploy PCs, Laptops, and printers
  • Working closely with other members of the Business Systems
    team to ensure that the Business Systems strategy.

Technical Support intern

Saudi Aramco
Dhahran, Eastern Province
01.2021 - 04.2021
  • Carried out new hardware installations and updates, keeping systems functional and secure.
  • Tracked computer system and network performance to identify root causes of issues.
  • Installed new software for users and monitored version and patch update requirements.
  • Answered user questions about hardware and software operation to help resolve problems.

Education

Diploma - Technical Support

Technical and Vocational Training Corporation
Tabuk, Tabuk Region

Skills

  • Problem-solving
  • Customer-focused
  • Time management
  • Communication skills

Training Courses

• Fundamentals of Information Security -Aramco
• Employee Guidance – Aramco
• Phishing – Aramco
• Supporting and Troubleshooting Windows 10
• Microsoft Azure Administrator

Languages

Arabic
Native
English
Fluent

Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Timeline

IT Hardware Engineer

Almarai
07.2022 - Current

Technical Support intern

Saudi Aramco
01.2021 - 04.2021

Diploma - Technical Support

Technical and Vocational Training Corporation

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ALI MOUSA ALSHIBLY