Alison McGlinchey
Tarlee
Summary
Healthcare Professional experienced in patient care and education. Delivered high-quality support through critical thinking and effective communication, ensuring compliance with health standards and fostering team collaboration. Senior Customer Service Representative Lead with expertise in managing and mentoring teams, achieving significant improvements in customer satisfaction through efficient issue resolution and relationship building. Front End Cashier with hands-on experience in payment processing and customer service, demonstrating strong attention to detail and organizational skills.
Overview
40
40
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Customer Service
Lutheran Care
Tanunda
03.2024 - Current
- Adhered to company policies regarding customer service standards.
- Resolved customer service issues quickly and efficiently.
- Greeted guests and provided excellent customer service.
- Provided outstanding customer service to ensure positive experiences.
Registered Nurse
Gawler Health Service
Gawler
07.2007 - 06.2023
- Administered medications and monitored patient responses to ensure safety and efficacy
- Educated patients and families on health management and wellness.
- Assisted in emergency response and critical care situations.
- Utilized critical thinking skills to assess clinical situations quickly and accurately.
- Collaborated with physicians, nurses, therapists, social workers and other healthcare professionals to develop individualized treatment plans for each patient.
- Assessed, planned, implemented and evaluated nursing care for assigned patients.
- Trained and mentored new RNs on best practices, hospital policies and standards of care.
Enrolled Nurse
Royal Adelaide Hospital
Adelaide
06.2002 - 06.2007
- I worked in a highly specialised unit, the Burns Unit, within the RAH
- Administered medications and treatments according to healthcare provider prescriptions, ensuring patient safety and adherence to care plans.
- Monitored patient vital signs and reported changes to nursing staff.
- Observed changes in patient's condition and reported any significant changes to the registered nurse or physician.
- Ensured compliance with safety protocols and infection control measures.
- Maintained a safe environment by following infection control policies and procedures.
- Maintained accurate patient records and documentation in electronic systems.
- Provided emotional support to both the patuent and their families
- Assisted in daily living activities such as bathing and dressing patients.
- Collaborated with multidisciplinary teams for comprehensive patient care.
- Educated patients and families on health management and discharge instructions, enhancing understanding and promoting adherence to post-discharge care.
Vigneron Organic Fruit production
Self Employed
Winkie
06.1986 - 06.1998
- Managed the growing of and harvest of organic wine grapes
- Involved in all aspects of production of crops and pruning vines and trees
- Managed the growing of stone fruit and citus
- Achieved certification as an organic grower through NASAA
- Directed seasonal recruitment of staff and handled payroll duties.
Education
Bachelor of Nursing - Nursing
University of South Australia
Adelaide, SA 01.2009 - 06.2011
Endorsed Enrolled Nurse - Enrolled Nurse
Royal Adelaide Hospital
01.2003 - 06.2004
Skills
- Customer service
- Customer engagement
- Product knowledge
- Attention to detail
- Time management
- Critical thinking
- Problem solving
- Conflict resolution
- Team collaboration
- Effective communication
Certification
I have also completed through TAFE SA Nuriootpa Evalute Wines certificate.
I hold Responsible Service Of Alcohol certificate.
Affiliations
- Currently a member of The Tarlee Bowling Club
- Former member of the Garden Island Yacht Club
- Former member of the St Kilda Boat Club
- Former member Ulysses Motor Bike Club
- Former member Sturt Pistol Club
References
References available upon request.
Timeline
Customer Service
Lutheran Care
03.2024 - Current
Bachelor of Nursing - Nursing
University of South Australia
01.2009 - 06.2011
Registered Nurse
Gawler Health Service
07.2007 - 06.2023
Endorsed Enrolled Nurse - Enrolled Nurse
Royal Adelaide Hospital
01.2003 - 06.2004
Enrolled Nurse
Royal Adelaide Hospital
06.2002 - 06.2007
Vigneron Organic Fruit production
Self Employed
06.1986 - 06.1998