Alison Wakefield
Dernancourt
Summary
Versatile experienced Administration Officer skilled in managing diverse tasks and competing priorities on a daily basis. Utilises strong communication and organizational skills to maintain efficient workflows and support team objectives. Knowledge of office software, accounting, scheduling, and problem-solving to ensure smooth office operations.
Overview
37
37
years of professional experience
Work History
Director of family business
i-Solve Engineered Solutions
07.2009 - Current
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Forecasting and planning activities, to ensure the ongoing viability of the business, as well as being compliant with the ATO and ASIC in terms of record keeping and accuracy.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- BAS preparation, reporting and analysing financials.
- Accounts Payable and Receivable.
- Creating job summaries for clients using excel.
- Invoicing using MYOB.
- Booking travel and accommodation.
- Payroll.
- Electronic filing.
Volunteer
Northern Healthcare Volunteer Association
04.2024 - 11.2024
- Assist with cooking group in Palliative Care ensuring all the session requirements are ready prior to the group commencing.
- Helping and assisting patients with cooking tasks as well as having positive interactions throughout the sessions.
- Restocking linen and supplies and other minor duties to assist nursing staff.
- Represented organisation positively and professionally while cultivating caring and warm engagement with patients.
Administration Officer
Premier Plumbing
05.2012 - 09.2015
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Supported Directors through conducting research, preparing reports, and managing various administrative tasks efficiently.
- Created, prepared, and delivered reports documenting job costs using excel.
- Scheduling appointments.
- PA duties to managing Directors.
- Workplace Health & Safety documentation.
- Data Entry.
- Update and maintain employee files and electronic filing.
- Assist with Accounts Payable and Receivable.
- Produce job maintenance & warranty.
- Electronic filing.
Accounts Payable
Matrix Projects
04.2008 - 10.2008
- Reception Duties.
- Data entry of accounts payable within timeframes.
- Supported month-end closing activities, ensuring accuracy in financial records and adherence to deadlines.
- Scanning and filing employee records.
Receptionist
Hays Specialist Recruitment - UGL
10.2005 - 08.2006
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Manage paper, electronic filing system, office equipment and supplies ensure smooth running of the office with files easy to locate.
- Travel and accommodation booking and reconciliation / verification of monthly report.
- Completing purchase orders.
- Petty cash.
Administration Assistant Volunteer Support Unit
Locher Human Resources
06.2004 - 09.2004
- Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
- Safeguarded private information through meticulous record-keeping practices, adhering to company confidentiality policies at all times.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed filing system, entered data and completed other clerical tasks.
Executive/Administration Assistant
Palm Gardens Retirement Village
07.2003 - 05.2004
- Personal Assistant to Chief Executive Officer.
- Organising International visits to Retirement Villages, booking travel and accommodation.
- Coordinating work schedules with the Project Manager on new buildings. This guaranteed that the building works was on target and each stage of the build had been sighted and approved by the CEO.
- Researching and obtaining quotes for various construction and maintenance projects as well as village upgrades within budget.
- Typing contracts for Sales Representative and updating marketing material.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Produce quarterly village newsletter for distribution in the villages.
Administration Assistant
OzRoll Pty Ltd
06.2002 - 06.2003
- Personal Assistant to General Manager and CEO.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Performed research to collect and record industry data.
- Reconciliation of invoices and expenses.
- Minute taking.
Work Group Officer Support
Network Design & Construction (NDC) / Telstra
01.1997 - 04.2002
- Collected, arranged, and input information into database system.
- Managed project plans, timelines and budgets.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Induction of new staff and contractors.
Team Facilitator / Customer Service Representative
Telstra
01.1994 - 01.1997
- Customer Care Adviser, call centre operator.
- Inbound calls, sales and debt collection.
Branch Customer Service Officer
Bank SA
01.1988 - 01.1994
- Customer Service Officer.
- Bank Teller.
Education
Medical Reception and Terminology -
Wesley Institute of Training
North Adelaide, SA01.2017
Understanding More About Wine -
National Wine Education & Training Centre
Adelaide, SA01.2002
Skills
- MYOB
- Intermediate Microsoft Office skills
- Office Administration
- Multiple priorities management
- Executive support
- Scheduling
- Travel coordination
- Customer Service
- Record keeping and file management
- Alpha Numeric Data Entry
- Team or solo worker
- Adaptability
- Efficiency driven
- Flexible schedule
- Personable and approachable
Additional Information
Drivers Licence
National Police Certificate
References ae available upon request
Timeline
Volunteer
Northern Healthcare Volunteer Association
04.2024 - 11.2024
Administration Officer
Premier Plumbing
05.2012 - 09.2015
Director of family business
i-Solve Engineered Solutions
07.2009 - Current
Accounts Payable
Matrix Projects
04.2008 - 10.2008
Receptionist
Hays Specialist Recruitment - UGL
10.2005 - 08.2006
Administration Assistant Volunteer Support Unit
Locher Human Resources
06.2004 - 09.2004
Executive/Administration Assistant
Palm Gardens Retirement Village
07.2003 - 05.2004
Administration Assistant
OzRoll Pty Ltd
06.2002 - 06.2003
Work Group Officer Support
Network Design & Construction (NDC) / Telstra
01.1997 - 04.2002
Team Facilitator / Customer Service Representative
Telstra
01.1994 - 01.1997
Branch Customer Service Officer
Bank SA
01.1988 - 01.1994
Understanding More About Wine -
National Wine Education & Training Centre
Medical Reception and Terminology -
Wesley Institute of Training
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