Summary
Overview
Work History
Education
Skills
Timeline
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Al Joharah Al Ghamdi

Summary

Courteous Self- Motivated and details - oriented Hotel Reservation Agent with Nearly five years experience a high level of commitment to exceptional customer service in hotel setting. Bring a positive energy to workplace and functions well in a fast-paced high volume environment. Strong ability to capture as high- dollar reservation by utilizing selling techniques effectively.

Overview

12
12
years of professional experience

Work History

Reservation Shift Leader

Reservation Shift Leader
01.2023 - Current

CEO & Founder

CEO
01.2016 - Current
  • Of Touch of Eight couture.

Reservation Agent

Habitat Hotel
11.2022 - 01.2023
  • Actively reviewed forward bookings, adjusting pricing strategy to maximize profits.
  • Dealt with high-volume calls and emails competently to meet service targets.
  • Completed bookings and reservation amendments using Opera systems.
  • Negotiated corporate reservation rates to meet client budget requirements.


Front Office Supervisor

Blue Night Hotel
01.2018 - 01.2018

Reservation Agent

Elaf Hotel - Red Sea Mall
01.2015 - 01.2017

Receptionist

Al Hammra Pullman
01.2014 - 01.2015
  • Greeted and welcomed all hotel guests with a smile
  • Accommodated guests' requests for their needs
  • Made sure that credit cards being offered by clients for payments are valid
  • Issued room keys to guests and made certain that keys issued are correct
  • Introduced amenities and services to guests for their information and guidance
  • Encoded and organized pertinent information and data into the computer Recorded the expenditure of the guests and added it to the guests' bill of payment
  • Collected payment from guests during checking out and made sure they leave the premises safely
  • Assisted visitors and guests registered in the hotel
  • Guaranteed guests of a full hospitable service that would entice them to visit the hotel again

Reservation Agent

Al Hammra Pullman
01.2013 - 01.2015
  • Completed [20] daily cold calls, with an average customer conversion rate of [50%]
  • Maintained friendly and professional customer interactions at all times
  • Increased hotel revenue, profits and market share through [putting the price in good times]
  • Updated team members about changes in hotel products, services, pricing and policies.
  • Communicated reservation confirmations to guests via email.
  • Completed bookings and reservation amendments using Opera systems.

Education

Hetten School

American Hotel & Lodging Educational Institute
2022

Skills

  • Five-star hotel experience
  • Opera System knowledge
  • Hospitality background
  • Front desk experience
  • Revenue generation and management
  • Computer knowledge
  • Guest satisfaction specialist

Timeline

Reservation Shift Leader

Reservation Shift Leader
01.2023 - Current

Reservation Agent

Habitat Hotel
11.2022 - 01.2023

Front Office Supervisor

Blue Night Hotel
01.2018 - 01.2018

CEO & Founder

CEO
01.2016 - Current

Reservation Agent

Elaf Hotel - Red Sea Mall
01.2015 - 01.2017

Receptionist

Al Hammra Pullman
01.2014 - 01.2015

Reservation Agent

Al Hammra Pullman
01.2013 - 01.2015

American Hotel & Lodging Educational Institute

Hetten School

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Al Joharah Al Ghamdi