- Microsoft excel, word, powerpoint
ALKAISER HASIM
LOGISTIC AND SUPPLY CHAIN MANAGEMENT
ZAMBOANGA CITY
Summary
Seeking a challenging career with a progressive organization that provides an opportunity to capitalize my technical skills and abilities in the field of logistic and supply chain management.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
CUSTOMER SERVICE
MARHABA INTERNATIONAL COURIER.CO
JEDDAH
08.2020 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
SALES ASSOCIATE
SPAR TRADING COMPANY
REYADH
01.2018 - 08.2020
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Recommended accessories and complementary purchases to boost revenue.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Provided positive first impressions to welcome existing, new and potential customers.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Answered customer questions about sizing, accessories and merchandise care.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Maintained customer satisfaction with quick and professional handling of product returns.
SALES ASSOCIATE
INTERNATIONAL SPECIALIST STORE.CO
REYADH
04.2016 - 01.2018
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories and merchandise care.
FOODHANDLER
UNIVERSAL CANNING INC.
ZAMBOANGA CITY
01.2015 - 02.2016
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Received and processed stock into inventory management system.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Delivered services to customer locations within specific timeframes.
Education
Associate of Applied Science - LOGISTIC AND SUPPLY CHAIN MANAGEMENT
MITHRA INSTITUTE oF MANAGEMENT STUDIES
KERALA INDIA 11.2021 - 04.2022
High School Diploma -
LOYOLA HIGH SCHOOL
PHILIPPINES 06.2009 - 03.2013
Skills
- NEGOTIATING AND VERBAL COMMONICATION
Software
Certification
- Marketing management
Timeline
- Marketing management
05-2022
Associate of Applied Science - LOGISTIC AND SUPPLY CHAIN MANAGEMENT
MITHRA INSTITUTE oF MANAGEMENT STUDIES
11.2021 - 04.2022
CUSTOMER SERVICE
MARHABA INTERNATIONAL COURIER.CO
08.2020 - Current
- Diary and farm operation
12-2019
SALES ASSOCIATE
SPAR TRADING COMPANY
01.2018 - 08.2020
SALES ASSOCIATE
INTERNATIONAL SPECIALIST STORE.CO
04.2016 - 01.2018
FOODHANDLER
UNIVERSAL CANNING INC.
01.2015 - 02.2016
High School Diploma -
LOYOLA HIGH SCHOOL
06.2009 - 03.2013
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