- Microsoft excel, word, powerpoint
ALKAISER HASIM
LOGISTIC AND SUPPLY CHAIN MANAGEMENT
ZAMBOANGA CITY
Summary
Seeking a challenging career with a progressive organization that provides an opportunity to capitalize my technical skills and abilities in the field of logistic and supply chain management.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
CUSTOMER SERVICE
MARHABA INTERNATIONAL COURIER.CO
JEDDAH
2020.08 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
SALES ASSOCIATE
SPAR TRADING COMPANY
REYADH
2018.01 - 2020.08
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Recommended accessories and complementary purchases to boost revenue.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Provided positive first impressions to welcome existing, new and potential customers.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Answered customer questions about sizing, accessories and merchandise care.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Maintained customer satisfaction with quick and professional handling of product returns.
SALES ASSOCIATE
INTERNATIONAL SPECIALIST STORE.CO
REYADH
2016.04 - 2018.01
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories and merchandise care.
FOODHANDLER
UNIVERSAL CANNING INC.
ZAMBOANGA CITY
2015.01 - 2016.02
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Received and processed stock into inventory management system.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Delivered services to customer locations within specific timeframes.
Education
Associate of Applied Science - LOGISTIC AND SUPPLY CHAIN MANAGEMENT
MITHRA INSTITUTE oF MANAGEMENT STUDIES
KERALA INDIA 2021.11 - 2022.04
High School Diploma -
LOYOLA HIGH SCHOOL
PHILIPPINES 2009.06 - 2013.03
Skills
- NEGOTIATING AND VERBAL COMMONICATION
- MANAGED AIR AND SEA FREIGTH CALCULATION
- MANAGED LANDING COST CALCULATION
- MANAGED INVENTORY IN-OUT CALCULATION
- MANAGED IMPORT/EXPORT -FOREIGN TRADE
- PURCHASING AND PROCUREMENT PROCESS
- MANAGED WAREHOUSE AND INVENTORY
- LETTER OF CREDIT
- DANGEROUS GOOD HANDLING
Software
Certification
- Marketing management
Timeline
- Marketing management
2022-05
Associate of Applied Science - LOGISTIC AND SUPPLY CHAIN MANAGEMENT
MITHRA INSTITUTE oF MANAGEMENT STUDIES
2021.11 - 2022.04
CUSTOMER SERVICE
MARHABA INTERNATIONAL COURIER.CO
2020.08 - Current
- Diary and farm operation
2019-12
SALES ASSOCIATE
SPAR TRADING COMPANY
2018.01 - 2020.08
SALES ASSOCIATE
INTERNATIONAL SPECIALIST STORE.CO
2016.04 - 2018.01
FOODHANDLER
UNIVERSAL CANNING INC.
2015.01 - 2016.02
High School Diploma -
LOYOLA HIGH SCHOOL
2009.06 - 2013.03