Allan Jaedicke Alcantara
Jeddah
Summary
Dynamic Network Technician with proven expertise at Arabian Homes Co. Ltd. in network configuration and troubleshooting. Adept at enhancing system performance and security through effective disaster recovery planning and meticulous documentation. Strong communicator with a commitment to delivering exceptional technical support and ensuring client satisfaction.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Network Technician /Computer Hardware Technician
Arabian Homes Co. Ltd.
10.2008 - Current
- Troubleshooting computer software and hardware issues, making repairs and performing scheduled updates
- Provide technical support for clients and end-users through various lines of communication, including phones and remote support
- Installing hardware and software as needed
- Performing routine maintenance on networks and computers
- Installing and configuring network hardware, such as routers, switches, and access points
- Managing & installations of data cabling and physical network infrastructure to ensure clean and effective setups
- Diagnosing and troubleshooting hardware and software issues in the network environment
- Configuring firewalls, security settings, and secure VPN setup to protect sensitive data
- Documenting network layouts, configurations, and troubleshooting procedures
- Assisting with disaster recovery plans and implementing backup solutions
- Maintains, installation of CCTV equipments
- Monitored operational and security procedures for numerous computers in network, related systems administration and maintenance protocols.
Computer Technician /Customer Sales Representative
SKM Computer Trading
06.2007 - 09.2008
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Maintained office PCs, networks and mobile devices.
- Setup new PC, peripherals for customers
- Assist, support and interact to customers needs
- Setup computers and implementing network for computer cafes
- Provides after sales support for PCs and network
Computer Technician /Customer Sales Representative
Octagon Computer Superstores
06.2005 - 08.2006
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Maintained office PCs, networks and mobile devices.
- Setup new PC, peripherals for customers
- Assist, support and interact to customers needs
- Setup computers and implementing network for computer cafes
- Provides after sales support for PCs and network
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Used POS system to enter orders, process payments and issue receipts.
- Set up new sales displays each week with fresh merchandise.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Education
Bachelor of Science - Computer And Information Sciences
Lorma Colleges
San Fernando City, La Union, Philippines03-2004
Skills
- Network configuration
- Network monitoring
- Helpdesk administration
- LAN configuration
- Hardware inventory management
- Network documentation
- Fault tracing
- Wireless networking
- Cable termination
- Virtualization technologies
- Network security
- Network installation
- Hardware installation
- Networking hardware installation
- Disaster recovery planning
- Network troubleshooting
- Operating systems
- Switch installation
- Software configuration
- Switches and routers
Certification
Certified Fiber Optic Technician (Certification Number 7280617)
Languages
English
Bilingual or Proficient (C2)
Filipino / Tagalog
Bilingual or Proficient (C2)
Arabic
Beginner (A1)
Timeline
Network Technician /Computer Hardware Technician
Arabian Homes Co. Ltd.
10.2008 - Current
Computer Technician /Customer Sales Representative
SKM Computer Trading
06.2007 - 09.2008
Computer Technician /Customer Sales Representative
Octagon Computer Superstores
06.2005 - 08.2006
Bachelor of Science - Computer And Information Sciences
Lorma Colleges
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