Summary

Overview

Work History

Education

Skills

Personal Information

References

Languages

Timeline

Allen Roane

Riyadh

Summary

A professionally qualified Senior manager with full operational and commercial (ie P&L) responsibility with a proven track record to lead over $500m hard and soft facilities management services. Also experienced at developing high-level customer relationships with the plc Board, customers, and contractors. Experience has also included the management of construction programs and the management of complex contract mobilisations and change management programmes that have enabled the seamless transfer of staff and service delivery for various outsourcing contracts. Ied have an excellent track record of delivering successful Hard and soft services in major projects in Saudi Arabia, example: Red Sea projects and the iconic site of Aramco, King Abdulaziz Centre of World Culture, Dhahran. The experience allowed me to successfully deal with building operational and maintenance issues.

Overview

years of professional experience

Work History

Snr Contracts Manager

Al Yamama company

02.2023 - 03.2024

As the clients' principal point of contact, I manage their overall facilities requirements, including laundry & catering services on site
This encompasses overseeing Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), guaranteeing effective communication between all parties, and coordinating maintenance, repairs, and inspections per client specifications and industry regulations
I collaborate closely with our clients, technicians, and contractors to design and execute preventative maintenance programs that ensure optimal facility performance
I monitor and track work orders and service requests to ensure that HD HOC projects are completed within agreed-upon timelines and budgetary constraints
Additionally, I conduct routine inspections of our clients' facilities to detect potential issues and suggest appropriate solutions
I maintain accurate records of maintenance activities, equipment inventory, and service contracts
I also stay up-to-date with industry trends, best practices, and regulatory changes to provide valuable insights and recommendations to our clients
Finally, I strive to foster a customer-centric culture by developing solid relationships with our clients, suppliers, and service providers.

Snr Services Manager

El-Seif O&M

04.2021 - 02.2023

The role involves managing day-to-day service operations within the royal palaces while adhering to the esteemed royal standards
The primary objective is to enhance the existing services by identifying operational gaps and developing solutions to address them
The responsibilities also include overseeing stock inventories, in-house laundry services, sub-contractual work, overall manpower, housekeeping, cleaning, landscaping, health and safety management, and administrative teams
Furthermore, the job requires managing and identifying additional training while preparing weekly and monthly reports
The focus is on continuous evaluation and review to enhance processes and procedures and provide the highest level of service.

Head of Facilities

Taiba Private Hospital

08.2017 - 02.2021

As the individual responsible for overseeing all services within a private hospital, I am accountable for managing a diverse range of essential services, including housekeeping, portering, laundry services, front desk operations, security, catering, landscaping, and admissions
My primary objective is to ensure that the highest level of quality and standards are consistently met, through careful management of key performance indicators (KPIs) and service level agreements (SLAs), budgeting and invoicing, pricing of ad-hoc jobs, and meeting any other requirements of the hospital or patients
Beyond overseeing the overall FM staff throughout the contract, I am also responsible for the accommodations of 3000 employees, ensuring that all staff members are well-trained, motivated, and focused on delivering the best possible service
My approach is always collaborative, working in partnership with all stakeholders to provide innovative FM solutions and continuous improvement for the hospital services.

Operations Director (Hotels)

Central Facility Management Ltd

03.2012 - 06.2017

I held a managerial position responsible for the Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) of several five-star hotels in and around London
My primary responsibilities included overseeing service operations, such as hotel laundry, kitchen, and flower services, managing staff training, HR issues, recruitment, and meetings with union representatives
Additionally, I was responsible for managing productivity and budgets as per our contractual obligations
From my previous knowledge, I provided guidance and support to executive housekeepers and site managers, coaching them on achieving high salt scores, Madillia system scores, and mystery guest scores
I maintained a close working relationship with clients and senior hotel management to establish and maintain professional relationships with suppliers, competitors, and other organizations
Furthermore, I consistently generated new ideas for guest celebrations for special occasions and monitored and audited hotel operations regularly
In addition, I was responsible for managing and resolving daily operational issues, managing payroll, costing, and pricing for additional work, and invoicing.

Senior Services Manager

Sodexo Healthcare

04.2008 - 02.2012

As the manager of an outsourced contract in a large London-based hospital, I oversaw the cleaning services to maintain the highest quality and performance standards
My responsibilities included general management tasks, such as monitoring recruitment and training activities, ensuring Health and Safety compliance, and conducting regular quality checks
To ensure a safe and healthy working environment, I closely monitored the use of Personal Protective Equipment (PPE) by supervisors and domestic staff and followed the Safe Systems of Work
I liaised with facilities management, clinical staff, Trust and trade union representatives, senior nursing staff and heads of department to maintain and improve service standards
As an essential part of my duties, I assisted in monitoring the Pest Control Contract and managed any untoward incidents, such as floods, Deep and C-diff cleans
Additionally, I ensured that the department complied with Health and Safety legislation, investigated complaints, issues, and incidents, and conducted disciplinary and grievance procedures in line with Trust policy
I take great pride in my work and strive to maintain the highest standards of professionalism and excellence in managing this outsourced contract.

Services Manager

Carillion Healthcare

11.2001 - 02.2008

As the manager of an outsourced contract in a large London-based hospital, I oversaw the cleaning services to maintain the highest quality and performance standards
My responsibilities included general management tasks, such as monitoring recruitment and training activities, ensuring Health and Safety compliance, and conducting regular quality checks
To ensure a safe and healthy working environment, I closely monitored the use of Personal Protective Equipment (PPE) by supervisors and domestic staff and followed the Safe Systems of Work
I liaised with facilities management, clinical staff, Trust and trade union representatives, senior nursing staff and heads of department to maintain and improve service standards
As an essential part of my duties, I assisted in monitoring the Pest Control Contract and managed any untoward incidents, such as floods, Deep and C-diff cleans
Additionally, I ensured that the department complied with Health and Safety legislation, investigated complaints, issues, and incidents, and conducted disciplinary and grievance procedures in line with Trust policy
I take great pride in my work and strive to maintain the highest standards of professionalism and excellence in managing this outsourced contract.

Education

MBA - Small Business Administration And Management

University of Central Lancashire

United Kingdom

06.2024

No Degree - Strategic Management & Leadership - Diploma Level

London Business School & Research

London - UK

12.2023