Alli Shaikh
Riyadh,Saudi Arabia
Summary
I am a highly organized and motivated Restaurant Supervisor with 10 years of experience in the hospitality industry. I possess strong leadership and communication abilities, as well as a passion for customer service. My ability to train and motivate staff has enabled me to build a strong team capable of delivering an outstanding level of service to our customers. I also have extensive knowledge of food safety regulations and have developed effective procedures to ensure compliance. In addition, I have successfully managed daily operations including ordering, scheduling, staff management and inventory control. My greatest achievement has been reducing labor costs by 15% while simultaneously increasing guest satisfaction by 20%. I have demonstrated my ability to consistently deliver results while maintaining quality standards. My commitment to excellence and dedication to achieving the highest levels of customer satisfaction make me the ideal candidate for this role.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
Work history
Restaurant supervisor
Abdal Hospitality (Pre Opening)
Al Riyadh, Saudi Arabia
2025.05 - Current
- Coordinated daily restaurant operations, ensuring high quality service delivery at all times.
- Implemented new procedures for more efficient shift changes, increasing productivity.
- Facilitated seamless transition during menu changes, resulting in minimal disruption to the business operations.
Restaurant Supervisor
MNKY HSE Latin American (Pre Opening)
Riyadh, Al Riyadh
2021.10 - 2025.04
- As a Restaurant Supervisor at MNKY HSE in Saudi Arabia from October 2021 to present, I have been responsible for overseeing the daily operations of the restaurant and ensuring exceptional customer service. I have also worked closely with the management team to maintain high standards of quality, cleanliness, and efficiency.
- Managed a team of 10+ employees
- Trained new staff on company policies and procedures
- Monitored inventory and ordering of supplies
- Implemented new strategies to increase sales and revenue
- Maintained strong relationships with vendors and suppliers
- Conducted performance evaluations for staff members
- Ensured compliance with health and safety regulations
Restaurant & In Room Dinning Assistant Manager
The Sky View hotel Dubai (Pre Opening)
Dubai
2019.02 - 2021.09
- As the Restaurant & In Room Dinning Assistant Manager at The Sky View hotel in Dubai, United Arab Emirates, I was responsible for overseeing and managing the daily operations of both the restaurant and in-room dining services. With a focus on providing exceptional guest experiences, I worked closely with the team to maintain high standards of service and efficiency.
- Developed and implemented training programs for staff
- Managed inventory and ordering of supplies
- Collaborated with other departments to ensure smooth operations
- Conducted performance evaluations for team members
- Handled guest inquiries and complaints effectively
- Increased staff productivity by providing comprehensive training programmes.
Restaurant & In Dinning Supervisor
Boulevard Hotel Dubai (Pre Opening)
Dubai
2016.06 - 2019.02
- As a Restaurant & Room Service Supervisor at Boulevard Hotel Dubai, I was responsible for overseeing the daily operations of both the restaurant and room service departments. This role required strong leadership skills, as well as excellent communication and customer service abilities.
- Managed a team of 25+ staff members
- Ensured high quality of food and service
- Created and implemented training programs
- Handled guest inquiries and complaints
- Maintained inventory and budget control
Restaurant Captain
Dubai Marina
Dubai
2014.04 - 2016.06
- As a Restaurant Captain at Dubai Marina in the United Arab Emirates from April 2014 to June 2016, I was responsible for overseeing all aspects of the restaurant operations and ensuring a high level of customer satisfaction. This included managing a team of waitstaff, handling customer inquiries and complaints, and maintaining inventory and supplies.
- Oversee restaurant operations
- Manage team of waitstaff
- Handle customer inquiries/complaints
- Maintain inventory/supplies
In room dinning order taker
Address Hotel Dubai
Dubai
2012.04 - 2014.05
- During my time as an in room dining order taker at Address Hotel Dubai, I was responsible for taking and processing food and beverage orders from hotel guests. This role required excellent communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment.
- Processed guest orders accurately and promptly
- Maintained knowledge of menu items and special dietary restrictions
- Provided exceptional customer service to ensure guest satisfaction
- Collaborated with kitchen and delivery staff to ensure timely delivery
Waiter
Address hotel Dubai
Dubai
2010.01 - 2012.04
- During my time as a waiter at Address hotel Dubai in the United Arab Emirates from January 2010 to April 2012, I gained valuable experience in providing exceptional customer service and maintaining a high level of professionalism in a fast-paced environment. I was responsible for taking orders, serving food and drinks, and ensuring guest satisfaction.
- Welcomed and seated guests
- Took orders accurately
- Served food and drinks promptly
- Provided excellent customer service
- Maintained clean and organized work area
- Assisted with event set-up and breakdown
- Trained new waitstaff on restaurant procedures
Education
Diploma - Hotel management
MES University India Goa
Goa, India 2005.06 - 2007.05
Diploma - Computer Networking
Jerking University
Goa, India 2007.07 - 2009.04
Skills
- Leadership Expert
- Communication Expert
- Problem-solving Expert
- Time Management Expert
- Customer Service Expert
- Conflict Resolution Expert
- Interpersonal Skills Expert
- Organizational Skills Expert
- Scheduling Expert
- Teamwork Expert
- Food Preparation Expert
- Cash Handling Expert
- Inventory Management Expert
- Food Safety Expert
- Sanitation Practices Expert
LANGUAGES
Arabic
English
HOBBIES
Reading, Photography, Fishing, Bike riding
AWARDS
Employee of the year, Employee of the month, Trainer of the Year
Pre opening specialist
•Led end-to-end pre-opening activities including recruitment, staff training, SOP implementation, and soft opening execution.
• Coordinated with operations, kitchen, procurement, and vendors to ensure timely setup of equipment, supplies, and service standards.
• Developed and implemented service workflows, menu knowledge programs, and customer experience standards before launch.
• Managed trial runs, mock services, and soft openings to identify gaps and ensure smooth day-one operations.
• Ensured compliance with brand standards, hygiene, safety regulations, and local authority requirements prior to opening.
Timeline
Restaurant supervisor
Abdal Hospitality (Pre Opening)
2025.05 - Current
Restaurant Supervisor
MNKY HSE Latin American (Pre Opening)
2021.10 - 2025.04
Restaurant & In Room Dinning Assistant Manager
The Sky View hotel Dubai (Pre Opening)
2019.02 - 2021.09
Restaurant & In Dinning Supervisor
Boulevard Hotel Dubai (Pre Opening)
2016.06 - 2019.02
Restaurant Captain
Dubai Marina
2014.04 - 2016.06
In room dinning order taker
Address Hotel Dubai
2012.04 - 2014.05
Waiter
Address hotel Dubai
2010.01 - 2012.04
Diploma - Computer Networking
Jerking University
2007.07 - 2009.04
Diploma - Hotel management
MES University India Goa
2005.06 - 2007.05