Hi, I’m
Awad Abdullah
IT CUSTOMER CENTRIC
Dhahran,Eastren Provience
You will recognize your own path when you come upon it because you will suddenly have all the energy and imagination you will ever need.
Sara Teasdale
Summary
Experienced specialist with a passion for delivering outstanding service with 16 years of career experience in telecommunications wireless and cable environments with ARAMCO. Dedicated professional with expertise in installing and maintaining telecommunication equipment computer hardware systems, software, analog, digital diagnostic, and repair techniques. Possesses excellent time management and organizational skills. Competent Telecommunications Technician bringing 16 years of experience installing voice, data and other systems. Expert at equipment configuration and troubleshooting. Well-organized and resourceful with superior work ethic. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
years of professional experience
4
years of post-secondary education
7
Certifications
Work History
Saudi Aramco, Ras Tanoura, Saudi Arabia
Customer Centric V. Leader
2021.01 - Current (3 years & 8 months)
Job overview
- Joined telephone and special circuit group as virtual group leader, where utilized extensive knowledge and skills to manage and supervise team of 10 technicians, ensuring that all daily work were completed efficiently and effectively.
- Proven ability to develop and implement creative solutions to complex problems
- Strengthened communication skills through regular interactions with others
- Provided professional services and support in dynamic work environment
- Learned and adapted quickly to new technology and software applications
- Passionate about learning and committed to continual improvement
- Excellent communication skills, both verbal and written
Saudi Aramco, Ras Tanura, Saudi Arabia
Telecom Technician
2013.01 - 2021.01 (8 years)
Job overview
- Joined Radio and Radar Group, where learned various skills such as leading installation teams in northern regions for TETRA project to install TETRA radio system.
- Representative of Saudi Aramco for northern area, where collaborated with service providers to implement more than 50 projects to cover Ras Tanoura area with latest GSM technologies onshore and offshore.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Resolved problems, improved operations and provided exceptional service.
- Delivered services to customer locations within specific timeframes.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Acted as team leader in group projects, delegating tasks and providing feedback.
Saudi Aramco , Ras Tanoura, Saudi Arabia
Telephone Telecom Technician
2007.11 - 2013.01 (5 years & 2 months)
Job overview
- Worked with the telephone group in Ras Tanura, where gained extensive experience in installing analog and digital telephone systems, as well as hotlines and fax machine services in various Aramco facilities. Connected internet services and resolved customer issues in Najmah camp, which helped develop strong customer service skills.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice and data.
- Coordinated installation of new users and relocations of existing users.
- Analyzed thousand of user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
- Managed and prioritized customer service requests to achieve prompt resolution.
Education
Saudi Electronic University , Saudi Arabia
Bachelor of Science from Information Technology,
2014.01 - 2018.01 (4 years)
Skills
Device Installation
Accomplishments
- Supervised team of 10 staff members to lead RT IT Telephone group.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team in the development of GSM mobile enhancement with service providers (STC, Zain, Mobily)
- Received recognition from various departments at Saudi Aramco for exceptional service delivery and contribution to their business operations .
- Developed a customized dashboard utilizing Alteryx, Power BI, and Excel to improve efficiency and productivity in daily work activities.
- Participated in the SCADA Master radio system project BI-10-01976, installing SCADA base station, SEC VAN, and RTU MDS radios at Juaymah & Berri area and replacing the outdated equipment.
- Led teams to install and replace old TETRA radio devices in buildings and cars in the northern area as part of TETRA Project BI-10-00112.
- Successfully completed the installation of a TETRA base station project at King Fahd Port to cover F13, resolving the coverage issue in the area, and submitting the project as an implemented innovation.
- Resolved several coverage issues related to STC network inside Aramco premises by deploying new indoor solutions.
Certification
ITIL® 4 Specialist CDS
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
ITIL® 4 Specialist CDS
2023-05
COBIT® 5 Foundation
2022-10
ITIL® Foundation
2022-08
Customer Centric V. Leader
Saudi Aramco
2021.01 - Current (3 years & 8 months)
Project Management Professional (PMP) ®
2020-12
IOS Developer Udacity
2020-02
Business Analytics Udacity
2019-06
Predictive Analytics for Business Udacity
2019-02
Saudi Electronic University
Bachelor of Science from Information Technology,
2014.01 - 2018.01 (4 years)
Telecom Technician
Saudi Aramco
2013.01 - 2021.01 (8 years)
Telephone Telecom Technician
Saudi Aramco
2007.11 - 2013.01 (5 years & 2 months)
Similar Profiles
Reynaldo PadillaReynaldo Padilla
Senior Electric System Operator at Saudi Arabian Oil Company, SAUDI ARAMCOSenior Electric System Operator at Saudi Arabian Oil Company, SAUDI ARAMCO
Tobechukwu Joshua ObodoTobechukwu Joshua Obodo
Data Scientist at Saudi Arabian Oil Company (Saudi ARAMCO)Data Scientist at Saudi Arabian Oil Company (Saudi ARAMCO)
Roberta (Bobbi) WaldnerRoberta (Bobbi) Waldner
Library Media Specialist at Saudi Aramco Expatriate SchoolsLibrary Media Specialist at Saudi Aramco Expatriate Schools