Summary
Overview
Work history
Education
Skills
Timeline
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Al Mohanad Aljuaied

Al Mohanad Aljuaied

Riyadh,01

Summary

Results-driven Business Administration professional with over 5 years of experience in the retail industry, 4 years in banking and business intelligence and development. Demonstrated expertise in delivering strategic insights, driving growth, and optimizing operational efficiency. Possess a strong understanding of business processes and possess the ability to identify key areas for improvement. Proven track record of leading cross-functional teams and collaborating with stakeholders to achieve company objectives. Excellent problem-solving skills combined with exceptional analytical abilities. Seeking to leverage my comprehensive skill set to contribute to the success of a dynamic organization in a management or strategic role.

Overview

13
13
years of professional experience
4
4
years of post-secondary education

Work history

SME Relationship Officer

Arab National Bank
Riyadh, Saudi Arabia
01.2011 - 01.2016
  • Built customer loyalty by actioning feedback for enhanced service provisions.
  • Brainstormed ideas with clients and stakeholders to maximize project potential.
  • Authorized customer compensation with approval from management.
  • Analyzed complaint root causes to identify improvement areas.
  • Assessed current processes to maximize opportunities for customer satisfaction.
  • Prospecting new clients.
  • Met Service Level Agreements through strategic planning and workload management.

OPS Store Manager

Landmark
Riyadh, Saudi Arabia
02.2017 - 09.2019


  • Built loyal customer bases by delivering excellent service and ensuring availability of in-demand products.
  • Implementing a high standard customer focus within the store.
  • Ensure customer needs are met and complaints/queries are resolved.
  • Achieved the revenue targets on productivity metric.
  • Monitor and control expenses.
  • Interpret and act on operational P&L reports.
  • Ensure accurate stock merchandise and management.
  • Ensure that company policy and procedures are communicated in a timely manner.

General Store Manager

United Electronics Company . EXTRA
Riyadh, 01
09.2019 - 07.2021
  • Coached and mentored junior Team Leaders in Sales to continually deliver against company KPIs.
  • Led a managerial operations manager, sales manager , Customer service manager team to deliver consistently excellent sales-floor service, continually meeting customer needs and satisfaction .
  • Created company reports, supporting and making effective commercial decisions in stock orders and display packages for maximum profit growth.
  • Recruited Sales representatives through rigorous interviews and training processes, guaranteeing a productive, profitable workforce.
  • Implemented new team onboarding program, reducing training time.
  • Supported Regional Manager in improving Services sales operations and resolving issues to deliver top-notch customer service.
  • Operated Ecommerce Lab in COVID-19 lock down by receiving ,packaging and distributing customer parcels .
  • Led a group of Team leaders to uplift service sales in the Riyadh region .
  • Managing and communicating regional Stock requirements for the Riyadh Region .

Brand Operation Manager

ASMA GROUP Co.
Riyadh, Saudi Arabia
08.2021 - 04.2023
  • Assess and identify new opportunities for growth.
  • HR responsibilities in building capabilities alongside ( Screening, On-Boarding, and budgeting ) .
  • Developing the Operational flow and maintaining.
  • Assure Sufficient resources such as personal, material, and equipment.
  • Make sure all company activities adhere to the legal guidelines and policies.
  • Develop inventory system.
  • keeping updated on any business trends that can affect.
  • Analyzed data and identified opportunities to minimize operating costs.
  • analyzing Cogs and finding good opportunities that can help set product prices.
  • Reviewed production issues and implemented corrective action plans, enhancing operational efficiency.
  • Led conference calls with remote working teams, providing clear updates and alignment on key plan objectives.
  • Aided senior leadership by recommending corrective actions and improvements to company operations.


Senior Business Development Executive

Insights
Riyadh
06.2023 - Current
  • Generated leads to bring in new client revenue and improve bottom-line profitability.
  • Collaborated with cross-company departments, developing new strategies to capitalise on emerging customer trends.
  • Drew on understanding of key markets to push development of business strategies.
  • Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency.
  • Attended prominent industry trade shows, exhibitions and events.
  • Influenced key decision-making and established trust with stakeholders.
  • Contacted and converted potential customers via telephone, email and in-person enquiries.
  • Secured new commercial opportunities by strengthening sales pipeline with senior business teams.

Education

Certificate of Higher Education - Business Administration General

Saudi Electronic University
Riyadh, 01
09.2019 - 07.2023

Skills

  • Proficient Microsoft Office
  • PowerPoint Experience with computer Applications in finance, familiar with Budget and financial analysis
  • Administrative
  • Coaching
  • Communication skills
  • Presentation skills
  • SWIFT
  • Networking ability
  • Sales leadership
  • Customer demographics understanding
  • Market research expertise

Timeline

Senior Business Development Executive

Insights
06.2023 - Current

Brand Operation Manager

ASMA GROUP Co.
08.2021 - 04.2023

General Store Manager

United Electronics Company . EXTRA
09.2019 - 07.2021

Certificate of Higher Education - Business Administration General

Saudi Electronic University
09.2019 - 07.2023

OPS Store Manager

Landmark
02.2017 - 09.2019

SME Relationship Officer

Arab National Bank
01.2011 - 01.2016

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Al Mohanad Aljuaied