Summary
Overview
Work History
Education
Skills
Websites
Languages
Selectedexperience
Timeline
Generic
Almouhanad Almousa

Almouhanad Almousa

Riyadh

Summary

A custodian of the two Holy Mosques Scholarship program Saudi graduate, with a Bachelor in Communication Studies from Seattle Pacific University. Experienced through continuous Internship training at University House Wallingford in the United States, Excelled in internal and external communication methods. Skilled in administrative tasks, achieving significant improvements in employee relations and customer support. Dependable candidate successful at managing multiple priorities with a positive attitude.

Overview

2
2
years of professional experience

Work History

Front Desk Receptionist Intern

University House Wallingford
09.2022 - 01.2024
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Assisted in the coordination of events, ensuring seamless execution and positive experiences for attendees.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Assisted in the training of new interns, sharing knowledge and expertise to ensure a smooth onboarding process for incoming staff members.

Costumer Support Specialist

02.2022 - 08.2022
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
  • Collaborated with cross-functional teams to address customer concerns and improve overall service quality.

Education

Bachelor of Arts - Communication Studies

Seattle Pacific University
Seattle, WA
11.2023

Skills

Administrative Skills

Conflict Management

Microsoft Office proficiency

Employee Relations

Interpersonal communication

Project Support

Public Speaking

Schedule Coordination

Media Communications

Languages

Arabic – Native
English – Fluent

Selectedexperience

  • Analyzation of Traditional Communication Theories, 11/01/22, Seattle Pacific University, Seattle, WA, Identified and resolved issues, through well-placed crisis management processes. Researched how tradition conceptualizes communication (Ontology). Adhered to a busy schedule successfully.
  • KeyBank Audit Project (Organizational Communication), Fall 2022, Seattle Pacific University, Seattle, WA, Created a communication Audit that evaluated the flow of information between departments. Promoted collaboration to identify opportunities, share best practices, and solve problems to achieve the objectives. Interviewed employees and managers to compare perspectives regarding the effectiveness of communication in the branch.

Timeline

Front Desk Receptionist Intern

University House Wallingford
09.2022 - 01.2024

Costumer Support Specialist

02.2022 - 08.2022

Bachelor of Arts - Communication Studies

Seattle Pacific University
Almouhanad Almousa