Almuhannad Mahboob
Operations And CRM
Jeddah, Makkah Province,02
Summary
Dedicated transportation operations professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.Associate member of the strategic concept of The National 2030 vision. Associate member of Jeddah volunteers association. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated airfield operations expert with aviation industry experience. Proficient in transportations and handling operations. Talented at implementing new operations protocols and enforcing compliance with projects regulations.
Overview
15
15
years of professional experience
Work History
CRM Manager
Makkah Buses
01.2022 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Facilitated business by implementing practical networking techniques.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Assistant Operations Manager
Makkah Buses
01.2021 - 12.2022
- Coordinated with General Manager in different operational issues and promotional activities.
- Monitored employee productivity and optimized procedures to reduce costs.
- Developed and maintain operational guidelines for staff.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Supervised operations team to support operational excellence and excellent customer service.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Developed systems and procedures to improve operational quality and team efficiency.
- Prepared annual budgets with controls to prevent overages.
- Stayed up-to-date with industry trends and best practices to improve skills and organizational operations.
- Implemented new technology to streamline processes and improve operations.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Supervised recruiting, hiring and training of team members.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Deputy Head of Training and Development
Makkah Buses
12.2019 - 01.2021
- Helped trainers develop and diversify instruction to better serve students of different skill levels and backgrounds.
- Partnered with senior administration to create cohesive vision, balancing structure and creative expression to drive productive student learning.
- Established and enforced clear operations disciplinary procedures to protect staff.
- Organized individualized behavior improvement plans for employees struggling with compliance.
- Coordinated employees activities to promote a safe and productive learning environment.
- Studied assessment information covering employees, trainers and company operations to formulate improvement plans.
- Formulated and implemented company safety and quality policies.
Operations Duty Manager
Renfe Operadora Saudi Arabia, Haramain High Speed Trains Railways
11.2017 - 01.2019
Flight Operations Officer
Aviation Links Co
- Licensed Flight Dispatcher (Approved by General Authority of Civil Aviation)
Traffic Control Tower & Dispatch Senior Supervisor
Saudi Airlines – SGS
11.2008 - 03.2015
Education
PMP - undefined
PMI Project Management Institute
Bachelors - Human Resources Dev
King Abdul-Aziz University, Aviation Pioneers Academy
Skills
Great leadership & management skillsCopernico GPS Monitoring and Rolling Stock SoftwareGIRO” Hastus Public transport, planning, scheduling and operations software
Organization and Time Management
Flexible and Adaptable
Airfield safety expertise
Teamwork and Collaboration
Security regulations
Aircraft operations procedures
Ground crew coordination
Risk analysis and management
Budgeting and forecasting
Project development and life cycle
Staff Management
Work flow planning
Management information systems
Budgeting
Employee relations and conflict resolution
Project planning and development
Startups and turnarounds background
Performance Evaluations
Cross-functional communications
Engaging stakeholders
Teambuilding
Critical Thinking
MS Office
Decision-Making
Timeline
CRM Manager
Makkah Buses
01.2022 - Current
Assistant Operations Manager
Makkah Buses
01.2021 - 12.2022
Deputy Head of Training and Development
Makkah Buses
12.2019 - 01.2021
Operations Duty Manager
Renfe Operadora Saudi Arabia, Haramain High Speed Trains Railways
11.2017 - 01.2019
Traffic Control Tower & Dispatch Senior Supervisor
Saudi Airlines – SGS
11.2008 - 03.2015
Flight Operations Officer
Aviation Links Co
PMP - undefined
PMI Project Management Institute
Bachelors - Human Resources Dev
King Abdul-Aziz University, Aviation Pioneers Academy