Alok Pandey
Hotelier
Riyadh
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Sharp focused on increasing patronage and boosting revenues. Offering exemplary food safety skills and team development skills.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Assistant Restaurant Manager
Acoustic Restaurant & Art Gallery
Riyadh
2022.06 - Current
- Manage customer's journey within restaurant including their welcoming, service, quality of food etc.... to ensure customer's satisfaction
- Resolved challenging customer complaints to full satisfaction promoting brand loyalty and maximizing repeat business.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Recruited and hired employees offering talent, charisma and experience to restaurant team.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining [100]% accuracy.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Purchased food and cultivated strong vendor relationships.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Immediately resolved issues with patrons by employing careful listening and communication skills
Food and Beverage Supervisor
InterContinental Hotels Group (Pre-Opening)
Jeddah
2021.01 - 2021.09
- Working with team of 20 Ladies and Gentleman and handling shift as being shift leader and managing duty roster for staff.
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Also helping other F&B outlets at different point of time.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Set and oversaw weekly and special event menu plans.
- Controlled food costs and managed inventory.
- Monitored food preparation, production and plating for quality control.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Banquet Supervisor
The Ritz-Carlton (Pre-Opening)
Jeddah
2016.12 - 2020.12
- Inspect grooming and attire of all staff, and rectify any deficiencies.
- Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc.
- Delegated tasks to staff members to maximize production under tight deadlines.
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Established and maintained equipment inventory for accurate tracking, record keeping and to avoid loss.
- Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
- Maintained clear and easy access to exits and fire lanes to prepare for emergencies.
- Followed safety procedures and incorporated safety equipment to reduce injury and loss.
- Controlled food costs and managed inventory.
- Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
- Complete work orders for maintenance repairs.
- Assist employees to training, scheduling, evaluating, counseling, disciplining, and motivating and coaching them.
- Directed and managed banquet functions for 250-person event.
- Introduced mentoring program and effectively managed employee mistakes to decrease overall waste 10 %.
F & B Associate
The Ananda In the Himalayas
Rishikesh
2015.12 - 2016.09
- Gained rich experience of working in wellness resort and spa as server in all-day dining restaurant.
- Host guest experience and is ambassador of all food and beverage items and goodwill.
- Deliver food and beverages to guests (accurately and completely).Clear table during service, control guest bills and secure proper payments.
- Ensure back area and table, buffet set-up are complete and perform various other duties assigned by outlet executive/junior executive.
- Update log book and upkeep and maintenance of outlet notice board
- Update guest preference list.
- Monitored office supplies by checking inventory and placing orders.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Food and Beverage Associate
Mövenpick Hotel & Spa
Bangalore
2014.12 - 2015.12
- Started career with this Swiss brand of hotels.
- Host guest experience and is ambassador of all food and beverage items and goodwill.
- Deliver food and beverages to guests (accurately and completely).Clear table during service, control guest bills and secure proper payments.
- Ensure back area and table, buffet set-up are complete and perform various other duties assigned by outlet executive/junior executive.
- Maintained stock levels of cups, lids, straws and condiments throughout shift.
- Assisted with conducting pre-shift meetings to review specials, menu changes and house counts.
- Trained new staff members on company policies and procedures.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
Education
Bachelor of Hotel Management & Catering Technology - Hospatility Management
Uttar Pradesh Technical University
India 2010.07 - 2014.07
Skills
Food safety and sanitation
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 20 staff members.
Certification
[Area of certification] Training - [Timeframe]
Timeline
Assistant Restaurant Manager
Acoustic Restaurant & Art Gallery
2022.06 - Current
Food and Beverage Supervisor
InterContinental Hotels Group (Pre-Opening)
2021.01 - 2021.09
Banquet Supervisor
The Ritz-Carlton (Pre-Opening)
2016.12 - 2020.12
F & B Associate
The Ananda In the Himalayas
2015.12 - 2016.09
Food and Beverage Associate
Mövenpick Hotel & Spa
2014.12 - 2015.12
Bachelor of Hotel Management & Catering Technology - Hospatility Management
Uttar Pradesh Technical University
2010.07 - 2014.07
[Area of certification] Training - [Timeframe]
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