Alphonce Mubago

• Provided technical support during troubleshooting activities when issues arose during production runs.
• Coached, developed and motivated team to achieve revenue goals.
• Supported sales team members to drive growth and development.
• Conducted energy audits across different processing industries, providing expert advice on improving process efficiencies.
• Explored business opportunities in sugar processing, beverage processing, municipal water, and wastewater treatment.
• Enhanced and executed energy optimization initiatives for a Gypsum Manufacturing Plant
• Provided technical expertise in boiler and cooling water treatment, ensuring efficient and safe operation.

Milestone:

Through a comprehensive energy audit and strategic system upgrade to one of our customer, we successfully optimized energy usage, enhancing the fuel-to-air ratio and consequently elevating furnace efficiency from 69% to an impressive 87%. This improvement translates to significant cost savings, amounting to USD 22,000 per month

• Managed daily operations of sales department, including supervision of staff members.
• Tracked monthly sales to generate reports for business development planning.
• Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
• Established relationships with key clients, while maintaining existing customer base.
• Performed sales consultations and educated clients on products and services.
• Trained, coached, and mentored junior sales personnel to ensure success in their roles.
• Created and maintained sales environment to support business objectives.
• Achieved company growth and brand development through market expansion and sales.
• Maintained professional network of potential clients and business opportunities.

Milestone:

By actively engaging with distributors through tailored training sessions and consistent industrial visits, we successfully bolstered our brand's position in the market. This strategic approach resulted in the expansion of our distributorship network, facilitating a remarkable increase in our monthly volume from 21,000 liters to an impressive 103,000 liters.

• Managed inventory levels of chemicals used in the water treatment process.
• Adjusted chemical dosages based on laboratory results and operational parameters.
• Installed Laundry dosing systems to ensure the right dosages in the wash machines, ensuring clean linen and reducing the cost of wash per kilogram of linen.
• Installed dosing equipment in commercial kitchens to ensure a bug-free environment in a cost-effective way.
• Provided training for Laundry, Kitchen, and Room Care staff on the proper use of dosing systems and equipment.

Milestone:

Our enhanced service offerings led to a notable shift from high-temperature wash cycles to energy-efficient low-temperature systems, doubling linen lifespan and enhancing customer satisfaction. This initiative not only reduced energy consumption but also underscored our dedication to sustainability and customer-centric solutions.

• Established and managed yearly budgets of up to $750,000
• Successfully built and maintained strong relationships with key and potential clients, fostering trust and loyalty.
• Conducted regular sales calls and presentations to existing and prospective customers, effectively communicating the value proposition.
• Developed clear and compelling written proposals and quotations for current and prospective customers, ensuring alignment with their needs and objectives.
• Assigned tasks to associates to fit skill levels and maximize team performance.
• Monitored performance trends of key accounts, proactively identifying issues and implementing appropriate actions to optimize business outcomes.
• Implemented key account management strategies to enhance customer satisfaction and retention.
• Created monthly reports for senior management summarizing operational performance metrics.
• Vigilantly followed up on payments, aligning with credit policy guidelines to maintain financial integrity.

Milestone:

Installation of fuel tanks with fuel management systems has bolstered our competitive edge, maintaining our position as market leader and preferred supplier for mining customers due to our robust quality management systems

• Provided technical support for existing applications, troubleshooting problems and resolving issues in a timely manner.
• Collaborated closely with operations personnel to understand needs, providing design and services that align with expectations.
• Reviewed existing water treatment systems, identifying improvement opportunities and conducting continuous improvement studies to enhance performance.
• Led capital and operations programs, initiating initiatives to improve system optimization and increase revenue, achieving best-in-class business results.
• Evaluated best practices and advanced technologies, incorporating them into standards for implementation in sugar and food processing, power plant, and municipals.
• Mentored junior engineers and conducted in-house training courses to enhance team skills.
• Acted as a technical advisor, providing timely operational support to organizations.
• Demonstrated excellent technical report writing and presentation skills.

Milestone:

• Conversion of customers from commodity to specialty products reduced carbon footprint and protected customer equipment, enhancing sustainability and value
• Implementation of cutting-edge water treatment methods, we assisted our customers in reducing the water-to-product ratio while maintaining equipment reliability and availability.

• Assisted in developing strategies for improving customer service levels.
• Documented all incidents, resolutions, changes in procedures, and other relevant information.
• Managed and provided technical support to internal and external customers.
• Created product technical updates for systems that are returned for repair.
• Maintained a high level of expertise in current technologies and industry trends.
• Provided training on new products and services to end users.

Milestone:

Equipping our engineers with the right training and tools enabled improved services, resulting in enhanced customer retention

• Applied technical knowledge to help promote safe work environment and enhance customer satisfaction.
• Assisted in troubleshooting issues related to product design or manufacturing processes.
• Developed and implemented engineering strategies to improve production efficiency.
• Collaborated with cross-functional teams throughout the development process to ensure successful outcomes.
• Evaluated existing processes and technology solutions for improvement opportunities.
• Identified customer needs and developed solutions based on user feedback.
• Performed calculations and simulations to analyze performance data.

• Assisted in the development of marketing materials, such as brochures, flyers, and promotional items.
• Gathered data for market research projects and analyzed findings to make recommendations.
• Compiled weekly reports on customer feedback and satisfaction ratings.
• Conducted interviews with customers to gain insights into their experiences.
• Researched industry trends and competitor strategies to inform decision making.

Milestone:

Market analysis empowered the sales and marketing team to devise an impactful marketing campaign, resulting in boosted sales.