Alphy Skaria

• Recording, checking and tracking all incoming and outgoing documents.
• Handling of confidential data
• Creating lead and proper follow up through mails and phone calls

Familiar with a range of proprietary software including MS word, MS excel, Power point etc.

• Reviewing daily, weekly, monthly reports
• Strong background in calculation, reports and final documentation
• Stored documents using cloud-based systems to drive efficiencies.

• Performed proactive and reactive calls to existing and prospective customers within target market.
• Negotiated prices and offered cost-effectives sales quotes to entice prospective customers.
• Followed up on sales quotes and potential leads within target timeframes.
• Developed marketing and sales strategies based on current consumer and market trends.
• Facilitated regular communication to keep customers updated throughout sales process.
• Addressed queries from existing clientele for responsive customer support and client retention.

• Selling airline tickets and customer support through phone calls (for U.S CUSTOMERS)
• Build airline tickets as per customer's demand on Apollo software
• Planning schedules for customers to reach their destinations via the best route at the lowest cost.
• Reschedule the travel plans if the customer missed the flights or the connections
• Proper follow up to the customers
• Maintaining good customer relationship
• Handling confidential information

• Analysis of social media and internet marketing trends and developments
• Keyword research including the discovery and expansion
• Provide proper SEO analysis and recommendations in coordination with structure of webpages and websites
• Support to create marketing content for social media purpose
• Monitor and evaluate the search results and performance across the major competitors
• Proper communication to the team and the management on project development
• Improved web development plans to achieve client requirements within assigned timeframes.
• Preparation and submission of monthly SEO reports