Summary
Overview
Work history
Education
Skills
Certification
Timeline
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Alsaeed Abdulkarim

Alsaeed Abdulkarim

Riyadh,Saudi Arabia

Summary

A highly versatile specialist with hands-on experience in Command Center Support, IT education, Procurement, and Network Operation. Known for performing under pressure with sharp analytical thinking and fast, discoing-making.

Proficient in system monitoring and incident response, vendor negotiation and contract management, interactive digital teaching, and network installation and troubleshooting.

Passionate about continuous improvement and committed to delivering high-impact results with efficiency and professionalism.

Overview

7
7
years of professional experience
4041
4041
years of post-secondary education
1
1
Certification

Work history

Command Center Support Officer

STC BANK
Riyadh, Riyadh Region
03.2023 - Current
  • Resolved complex queries 20~50 to ensure high levels of customer satisfaction.
  • Demonstrated expert knowledge of company software, assisting end-users effectively.
  • Collaborated within multi-disciplinary team to promote positive work environment.
  • Maintained smooth daily operations for improved productivity.
  • Streamlined communication lines between departments for better workflow management.
  • Escalated critical issues promptly, minimising downtime.

Procurement and Technical Support Specialist

German Technical Services Co. - GTS
Riyadh, Riyadh Region
08.2022 - 02.2023
  • Managed 1 network configuration tasks for secure and efficient operations.
  • Tracked 10 order acknowledgements, transport charges and other costs as required.
  • Managed contracts and agreements, ensuring timely delivery of products and services.

Computer teacher

Chamber of Commerce
Riyadh, Howtat Bani Tamim
03.2022 - 07.2022
  • Improved 15 students computer literacy by delivering engaging lessons on basic and advanced computing concepts.

Network technician

Qassim University
Buraidah, Al-Qassim Region
01.2018 - 02.2019
  • Established 100 network points and extended cables to enhance connectivity.
  • Designed 5 network rooms for improved infrastructure efficiency.
  • Performed hardware and software maintenance to ensure optimal performance.

Education

Master in (Information and Network Security) - Computer Engineering

Qassim University
Buraydah
/2018 - 06.2023

Bachelor of Computer Science - Computer Science

Shaqra University
Shaqra, Riyadh Region
/2013 - 08.2016

Skills

  • Systems Monitoring & Incident Response
  • Multi-Team Coordination & Communication
  • Vendor Negotiation & Contract Management
  • Procurement Needs Analysis
  • Simplifying Technical Concept
  • Training Students in IT Skills
  • Network Equipment Installation & Maintenance
  • Network Troubleshooting & Problem Solving

Certification

  • Web Server IIS Mastery Course, Udemy, May 18, 2025
  • System Management Concept and Methodology, Dell, Apr 20, 2025
  • Microsoft Dynamics 365 Fundamentals (CRM), Microsoft, Sep 22, 2024
  • Implement Windows Server auditing and diagnostics, Microsoft, Oct 15, 2023
  • SQL Fundamentals, Udemy, Apr, 2023
  • CCNA R&S, Cisco
  • A+ CompTIA
  • PCAP - Associate in Python
  • PCEP - Entry-Level in Python
  • NSE 1,2,3 Network Security Associate, Fortinet
  • Linux+, Cisco
  • HTML, CSS, JavaScript, Python

Timeline

Command Center Support Officer

STC BANK
03.2023 - Current

Procurement and Technical Support Specialist

German Technical Services Co. - GTS
08.2022 - 02.2023

Computer teacher

Chamber of Commerce
03.2022 - 07.2022

Network technician

Qassim University
01.2018 - 02.2019

Master in (Information and Network Security) - Computer Engineering

Qassim University
/2018 - 06.2023

Bachelor of Computer Science - Computer Science

Shaqra University
/2013 - 08.2016

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Alsaeed Abdulkarim