Master's Degree in Healthcare Hospital Management with 13 years of experience in Healthcare Hospitality Operations specialized in Linen & Laundry, Environmental Services and other ancillary services, Handling operations in accordance with National & International Accreditation Standards in providing safe healing environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Environmental Services Supervisor
International Medical Center Hospital
01.2013 - Current
Policy and procedures - Implement relevant policies, process and procedure and monitor adherence so that work is carried out in a controlled manner & establish and implement operational procedures for the department
Day to Day Operations - Supervise the standards and complex day to day operations to ensure that work processes are implemented as designed and in compliance with hospital standards and IC procedures
Safety, Quality & Environment - Comply with all relevant Health & Safety, Quality & Environmental procedures to ensure a healthy healing and safe work environment
Plan, update and supervise daily operational activities to ensure smooth execution of all operations in line with MOH, JCI, CBAHI, ACHSI,ISO22000, CIMS, AABB, CAP, Planatree - Quality & Safety Standards eventual to reach patients, visitors & staff satisfaction Enhanced employee safety through regular training sessions on hazardous material handling and disposal procedures.
Streamlined workflow processes for increased efficiency in managing daily cleaning operations across multiple facilities.
Reduced costs by negotiating contracts with vendors for supplies, equipment, and services.
Increased staff productivity through effective scheduling, performance evaluations, and continuous feedback.
Guaranteed timely completion of tasks with strict adherence to established quality standards.
Fostered a positive work environment by addressing employee concerns and providing opportunities for professional development.
Collaborated with other department supervisors to ensure seamless coordination of services across the organization.
Implemented sustainable practices that reduced the environmental impact of facility operations, such as recycling initiatives and energy-saving measures.
Achieved high customer satisfaction ratings by consistently meeting or exceeding expectations for cleanliness and appearance of facilities.
Conducted thorough inspections to ensure compliance with local, state, and federal regulations pertaining to environmental health and safety.
Mentored new employees in proper techniques for cleaning, sanitizing, and maintaining facilities according to company guidelines.
Managed budgets effectively while ensuring adequate allocation of resources towards essential tasks.
Organized team meetings to discuss goals, progress updates, challenges faced during projects or tasks assigned.
Participated in industry conferences to stay current on emerging trends in environmental services and new technologies available for implementation.
Conducted regular performance reviews with staff members, providing constructive feedback to help them grow professionally and achieve their goals.
Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
Monitored staff performance and provided feedback to drive productivity.
Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
Accountant
Saudi Bauer
07.2012 - 12.2012
Improved financial reporting accuracy through meticulous data analysis and reconciliation efforts.
Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices.
Reduced expenses by negotiating with vendors for better pricing and terms on services and supplies.
Enhanced financial decision-making capabilities by providing timely, accurate information to management through regular performance reports.
Streamlined month-end closing processes, resulting in reduced time spent on financial reporting tasks.
Conducted thorough internal audits to identify discrepancies, recommend corrective actions, and ensure adherence to established policies and procedures.
Implemented effective cost control measures to minimize overspending without sacrificing quality or service levels.
Maintained accurate records of fixed assets, including acquisition costs, depreciation schedules, and current values for insurance purposes.
Handled day-to-day accounting processes to drive financial accuracy.
Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
Administration
Internship
05.2010 - 04.2012
Manage operational and administrative issues within the hospital
Contributed to cost reduction initiatives by identifying opportunities for expense control within the department.
Supervise wards staff and assist in training
Assist in medical records management
Maintain calendars and assign duties to staff
Ensure compliance with best medical practices
Managed the smooth day to day operation
Performed bookkeeping, patient scheduling, and billing and coding function
Worked closely with all members of the administrative staff
Successfully addressed patient complaints and issues of risk management
Education
Master Degree in Hospital Management MDHM - Hospitality Administration And Management
Osmania University
Hyderabad India
04.2014
Bachelor in Commerce & Accounting (Computers) - Accounting And Computer Science
Osmania University
Hyderabad India
04.2009
Skills
NEBOSH Certified
Quality & Safety Procedure
KPI
Staff Training & Development
Budgeting & Cost Controlling
Healthcare Hospitality Background
Store & Stock Management
Employee Motivation
Leadership & Coaching Management
Accreditation Expert
Process Improvement
Policy & Procedure Expert
Decision Making
Time Management
Hardworking
Proactive
Conflict Management
Financial Management
Certification
NEBOSH – Certified Professional in International General Certificate in Occupational Health and Safety ( UK )
CPHAA - Certified Professional in Health & Hospital Administration (USA)
CPHPI - Certified Professional in Healthcare Performance Improvement (USA)
CHMP - Certified Healthcare Management Professional (UK)
6 Sigma - Certified Professional in Six Sigma Green Belt (UK)
CIMS – Certified Professional in Cleaning Industry Management Expert (UK) 2021 & 2023 Corporate Professional Member
ISSA MSP – ISSA Management and Supervisory Certified Professional (UK)
CHESP - Certified Healthcare Environmental Service Professional (USA) - Professional AHE Member & Preparing For Exam
Additional Information
Diploma in Computer Applications C, C++
Diploma in Warehouse Management
Certificate in Managing Hospital a Road Ahead
Certificate in International Congress on Emergency Medical Service System