Alvin Tesaluna
Riyadh,Saudi Arabia
Summary
Highly skilled professional with a strong focus on safety and efficiency, adept at coordinating tasks and prioritizing effectively. Demonstrates outstanding communication abilities and excels in client relationship building, supported by a keen problem-solving mindset. Proficient in computer operations, map reading, GPS navigation, and basic vehicle diagnostics, ensuring reliable and punctual service delivery. Committed to maintaining high standards of organization and reliability while adhering to road laws and safe driving practices.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
Work History
Cooler Maintenance Technician
Al Manhal Nestle Water Company
04.2012 - Current
- Executed preventative maintenance to enhance equipment lifespan.
- Visited field locations to conduct emergency repairs and restore mechanical function.
- Diagnosed malfunctions to restore service swiftly and effectively.
- Tested recently repaired equipment and machinery to verify repair quality.
- Performed routine checks for equipment functionality.
- Collaborated with team members, fostering a cohesive work environment.
- Ensured safety by adhering to all health and safety regulations.
- Applied best practices to comply with health and safety regulations.
- Informed supervisor regarding limited supplies to maintain consistent inventory.
- Filled out logs of daily actions using Activewhere computer tracking system.
- Wrote detailed inspection reports outlining findings and recommendations.
Technical support representative
Teleperformance
Manila, Philippines
10.2011 - 11.2011
- Enhanced customer satisfaction with proactive problem resolution.
- Partnered closely with other IT teams to streamline processes and resolve complex problems more effectively.
- Resolved simple and also complex technical issues by providing effective troubleshooting.
- Investigated and diagnosed customer's technical and product queries.
- Translated lengthy troubleshooting steps by breaking down and simplifying instructions.
- Asked customer targeted diagnostic questions for speedy root cause analysis.
- Delivered reliable, high quality technical support to average of 50 users daily.
- Answered user questions about hardware and software operation to help resolve problems.
- Followed technical documentation for accurate installation, maintenance and repair work.
Maintenance assistant
General Santos Doctors' Hospital
General Santos City, Philippines
03.2007 - 06.2010
- Identified potential equipment faults with thorough inspections.
- Prioritized urgent repair jobs effectively, preventing further damage or downtime.
- Carried out plumbing repairs as needed, avoiding major leaks or bursts.
- Demonstrated knowledge of health and safety regulations by adhering strictly to guidelines during all tasks.
- Supported project teams during major overhauls and installations.
- Assisted in the inventory management of supplies, ensuring adequate stock availability.
- Maintained cleanliness in work areas for a safe environment.
- Responded promptly to emergency breakdowns to avoid operational delay.
- Used hand and power tools proficiently whilst carrying out duties.
- Applied best practices to comply with health and safety regulations.
- Lifted and carried heavy objects to designated location to clear up space.
- Replied to requests for emergency repairs and clean-ups.
- Drafted and submitted maintenance reports to supervisor.
Education
Bachelor of Arts - English
Notre Dame of Dadiangas University
General Santos City, Philippines 06.1997 - 03.1999
Bachelor of Arts - Psychology
Notre Dame of Marbel University
Koronadal, South Cotabato, Philippines 06.1996 - 03.1997
Bachelor of Arts - Philosophy
University of San Carlos
Cebu City, Philippines 04.1995 - 03.1996
Skills
- Efficient coordination
- Punctuality and reliability
- Computer literate
- Organized and reliable
- Power and hand tool use
- Safety-oriented mindset
- Outstanding communication
- Keen problem solver
- Task prioritization
- Reporting and documentation
- Client relationship building
- Basic vehicle diagnostics
- Understanding of road laws
- Map reading
- GPS operation
- Excellent motor vehicle driver
- Safe driving practices
- Efficient multitasking
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Languages
English
Intermediate
Arabic
Beginner
Tagalog
Native
Affiliations
- Online pc gaming, biking, swimming, nature hiking, technology, news and current events.
Timeline
Cooler Maintenance Technician
Al Manhal Nestle Water Company
04.2012 - Current
Technical support representative
Teleperformance
10.2011 - 11.2011
Maintenance assistant
General Santos Doctors' Hospital
03.2007 - 06.2010
Bachelor of Arts - English
Notre Dame of Dadiangas University
06.1997 - 03.1999
Bachelor of Arts - Psychology
Notre Dame of Marbel University
06.1996 - 03.1997
Bachelor of Arts - Philosophy
University of San Carlos
04.1995 - 03.1996
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