TALAL ALGHAMDI
Riyadh
Summary
Proven Sales and Customer Service Specialist with a robust history at Jarir Bookstore, adept in complaint resolution and CRM. Excelled in fostering customer relationships and exceeding sales targets through effective time management and product expertise. Demonstrates exceptional multitasking and organizational skills, contributing to significant team achievements and customer satisfaction.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Jarir Bookstore
11.2023 - Current
- Responded to customer requests for products, services, and company information.
- Trained new personnel regarding company operations, policies and services.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Sales Representative
Jarir Bookstore
11.2022 - 11.2023
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Built relationships with customers and community to promote long term business growth.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Education
The Associate Degree of College of Technology - Marketing
Technical And Vocational Training Corporation
Riyadh, Saudi Arabia07-2022
Skills
- Complaint resolution
- Complaint handling
- Time management
- Product knowledge
- Customer relationship management (CRM)
- Multitasking and organization
Certification
Certified Business Professional in Marketing Management (CBP in MKT)
Timeline
Customer Service Representative
Jarir Bookstore
11.2023 - Current
Sales Representative
Jarir Bookstore
11.2022 - 11.2023
Certified Business Professional in Marketing Management (CBP in MKT)
The Associate Degree of College of Technology - Marketing
Technical And Vocational Training Corporation
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