Overview
Work history
Education
Skills
Committees Membership
Certification
Languages
References
Timeline
Generic

ALWALEED MUTLAQ ALSUWAILEM

Riyadh, Sakaka,SAUDI ARABIA

Overview

12
12
years of professional experience
2035
2035
years of post-secondary education
1
1
Certification

Work history

Hospital Director

Eradah & Mental Health Hospital-MOH
Sakakah, Al Jawf Region
12.2024 - Current
  • Spearheaded the development and execution of a comprehensive mental health service continuum—including inpatient, outpatient, crisis response, and community-based care—grounded in evidence-based practices and population health needs.
  • Ensured full compliance with regulatory bodies and accreditation standards, including those set by the Ministry of Health (MOH), WHO, and national mental health action plans.
  • Oversaw strategic allocation and governance of public funding for mental health, optimizing cost-effectiveness while safeguarding quality, equity, and patient-centered care.
  • Directed and empowered multidisciplinary teams, fostering a culture of collaboration across healthcare, education, social services, and law enforcement to deliver integrated mental health support.
  • Pioneered national anti-stigma campaigns and access initiatives, launching school-based mental health programs, public outreach clinics, and culturally adapted awareness efforts that significantly increased community engagement and early intervention.
  • Led workforce planning and capacity-building, designing national training curricula and continuing education programs for psychiatrists, psychologists, nurses, social workers, and community health workers.
  • Advised senior government leaders and inter-ministerial committees on mental health policy reform, service delivery gaps, and innovations in public mental health systems.
  • Established national monitoring, evaluation, and reporting systems to track clinical outcomes, program performance, and cost-effectiveness using real-time data and health informatics platforms.
  • Integrated mental health into primary care and correctional health systems, ensuring continuity of care across diverse and high-risk populations.
  • Directed rapid public health responses to mental health emergencies, including suicide prevention, post-disaster trauma interventions, and substance use treatment programs—building resilience and reducing long-term system burdens.

Deputy Hospital Director for PHCs & Public Health

PMH-MOH
Sakakah, Al Jawf Region
03.2024 - 12.2024
  • Spearheaded the operational leadership and strategic oversight of multiple Primary Health Care Centers, driving consistent delivery of high-quality, accessible primary care services across diverse communities.
  • Designed, launched, and scaled comprehensive public health initiatives—including immunization drives, maternal and child health programs, and communicable disease control—resulting in measurable improvements in community health indicators.
  • Cultivated robust partnerships with government health agencies, NGOs, and local stakeholders to ensure alignment of PHC services with national health policies and community priorities, enhancing program reach and effectiveness.
  • Directed long-term strategic planning efforts that expanded PHC capacity, integrated innovative healthcare technologies, and strengthened community-based health interventions.
  • Led recruitment, mentorship, and capacity-building efforts for multidisciplinary teams, elevating staff performance, fostering professional growth, and enhancing service delivery quality.
  • Administered comprehensive budgeting, procurement, and resource management processes, optimizing financial and material resources to support uninterrupted, efficient healthcare operations.
  • Championed community engagement and advocacy programs, orchestrating health education campaigns and partnerships that increased public awareness, participation, and trust in healthcare services.
  • Developed and implemented rigorous data collection, analysis, and reporting systems, leveraging insights to inform evidence-based decision-making and demonstrate program impact to senior leadership and funders.
  • Ensured full compliance with healthcare regulations, accreditation standards, and quality assurance protocols through proactive audits, staff training, and continuous improvement initiatives.
  • Led rapid response efforts for epidemiological surveillance and outbreak management, coordinating multi-sectoral action plans that mitigated public health risks and safeguarded community well-being.

Deputy Hospital Director for Medical Services

PMH-MOH
Sakakah, Al Jawf Region
10.2020 - 03.2024
  • Provide visionary strategic leadership to medical departments, driving excellence in clinical standards and fostering a culture of continuous improvement and best practices.
  • Oversee the full spectrum of medical staff lifecycle management—including recruitment, credentialing, and ongoing professional development—ensuring a highly skilled and motivated workforce.
  • Spearhead clinical governance initiatives, championing quality assurance, patient safety, and robust risk management programs that safeguard patient outcomes and institutional reputation.
  • Design, develop, and implement forward-thinking hospital policies to optimize medical services and streamline clinical operations.
  • Forge strong interdisciplinary partnerships with nursing, allied health professionals, and support services to deliver seamless, integrated patient care experiences.
  • Optimize clinical resource management, including staffing, medical equipment, and facility utilization, to maximize operational efficiency and service quality.
  • Cultivate open and effective communication channels between medical staff and hospital administration, enhancing collaboration and alignment of organizational goals.
  • Serve as a key hospital ambassador in engagements with external healthcare agencies, professional bodies, and regulatory authorities, strengthening institutional networks and influence.
  • Lead and support emergency preparedness and clinical response strategies, ensuring readiness and resilience in critical situations.
  • Ensure rigorous compliance with all healthcare regulations, accreditation standards, and internal policies, fostering a culture of accountability and excellence.
  • Contribute actively to hospital-wide strategic planning and performance management efforts, driving measurable improvements in clinical and organizational outcomes.
  • Act as the trusted deputy to the Hospital Director on medical and clinical matters, providing expert guidance and leadership as needed

Patient Experience Director

PMH-MOH
Sakakah, Al Jawf Region
03.2020 - 10.2020
  • Designed and led enterprise-wide patient experience strategies aligned with organizational mission, clinical excellence, and healthcare quality goals, resulting in measurable improvements in satisfaction scores (e.g., HCAHPS, Press Ganey).

    Transformed patient and family engagement models, integrating real-time feedback systems, patient advisory councils, and experience-based co-design (EBCD) methodologies.

    Championed a culture of empathy and service excellence, embedding patient experience standards across clinical and non-clinical teams through leadership training, recognition programs, and behavioral expectations.

    Collaborated with C-suite and departmental leaders to embed patient experience metrics into operational dashboards, quality improvement initiatives, and strategic planning efforts.

    Improved care journey touchpoints by streamlining communication, enhancing wayfinding and digital access, and personalizing care across inpatient, outpatient, and virtual care settings.

    Established cross-functional service recovery protocols, empowering frontline staff with tools and training to proactively resolve concerns and prevent escalation.

    Leveraged data analytics and human-centered design to identify gaps in patient satisfaction, equity, and communication, leading to targeted interventions and sustained improvements.

    Implemented patient rounding programs for leadership and clinicians, fostering direct engagement, immediate feedback resolution, and stronger patient-provider trust.

    Standardized experience delivery across multiple service lines and locations, ensuring consistency, equity, and adherence to organizational values.

    Engaged in regulatory and accreditation readiness (e.g., Joint Commission, CMS) by aligning patient experience efforts with safety, quality, and compliance frameworks.

    Developed staff training programs in patient-centered communication, empathy, cultural competence, and trauma-informed care to support inclusive and respectful service delivery.

    Achieved significant gains in key patient experience indicators, contributing to improved health outcomes, loyalty, and hospital reputation.

Quality and Patient safety Director

PMH-MOH
Sakakah, Al Jawf Region
10.2019 - 03.2020
  • Provided strategic leadership in the design, implementation, and continuous improvement of quality and patient safety programs aligned with national and international healthcare standards (e.g., Joint Commission, ISO, MOH, WHO).
  • Led organizational accreditation and regulatory readiness efforts, ensuring full compliance with safety, clinical governance, and risk management requirements.
  • Developed and operationalized a comprehensive quality management system, integrating clinical effectiveness, patient safety, performance improvement, and risk mitigation frameworks.
  • Established key performance indicators (KPIs) and dashboards to monitor clinical outcomes, patient safety events, compliance metrics, and patient satisfaction in real time.
  • Directed root cause analyses (RCA), failure mode and effects analysis (FMEA), and safety event investigations, driving actionable change and system-wide learning.
  • Implemented evidence-based patient safety initiatives, including infection control programs, medication safety protocols, surgical safety checklists, and fall prevention strategies.
  • Fostered a culture of safety and continuous improvement, embedding just culture principles, incident reporting systems, and frontline staff empowerment in daily practice.
  • Collaborated with medical, nursing, and administrative leadership to drive multidisciplinary quality improvement projects, reduce variability in care, and enhance clinical outcomes.
  • Led morbidity and mortality (M&M) reviews, quality committees, and safety huddles, ensuring transparent communication, accountability, and shared learning across the organization.
  • Managed clinical audit programs to assess adherence to standards of care, identify gaps, and implement corrective actions through Plan-Do-Study-Act (PDSA) cycles.
  • Oversaw patient safety reporting systems, analyzing trends and benchmarking data to proactively address high-risk areas and prevent harm.
  • Directed staff education and competency programs in quality improvement methodologies, patient safety science, and accreditation preparedness.
  • Achieved measurable improvements in safety metrics (e.g., reduced hospital-acquired infections, medication errors, sentinel events) and contributed to enhanced patient trust and institutional reputation.

Outpatients Department Director

KASH-MOH
Sakakah, Al Jawf Region
11.2017 - 10.2019
  • Facilitated positive experiences for new patients through diligent registration efforts.
  • Optimised appointment management processes for efficient outpatient clinic operations.
  • Leveraged hospital information systems to ensure precise management of records and billing details.
  • Coordinated scheduling activities, enhancing resource utilisation and time efficiency.
  • Addressed diverse patient needs, ensuring equitable access to healthcare services.
  • Mentored junior clerical staff in managing office requirements effectively.

Emergency medical services (PARAMEDIC)

KASH-MOH
Sakakah, Al Jawf Region
02.2016 - 11.2017
  • Administered immediate medical care to critically injured patients, ensuring stability for transport.
  • Enhanced patient survival rates through implementation of effective pre-hospital emergency care procedures.
  • Uphheld professional standards of practice in compliance with local health regulations.
  • Coordinated with dispatchers during multiple emergencies to ensure efficient response.es.

Emergency medical specialist (PARAMEDIC)

PMAH-MOH
Riyadh, Riyadh Region
09.2013 - 02.2016


  • Managed critical trauma cases with prompt medical interventions.
  • Administered essential care to stabilise critically injured patients for transport.
  • Utilised Advanced Cardiac Life Support (ACLS) techniques to enhance survival rates.
  • Conducted public and private first-aid training sessions.
  • Provided on-site critical care at large events.
  • Supervised field and transit healthcare, ensuring protocol adherence.

Education

Master of Health Services Manage.&Hospt (MHA) - Healthcare Administration

King Abdulaziz University (KAU)
JEDDAH
04.2001 - 10.2022

Bachelor of Science in Emergency Medical Services -

King Saud bin Abdulaziz University for Health Sciences-KSAU
RIYADH

Skills

    Strategic Leadership & Governance
  • Visionary leadership with a proven track record in hospital administration and healthcare transformation
  • Strategic planning and execution aligned with national health objectives (eg, Vision 2030)
  • Organizational governance and policy formulation in compliance with regulatory standards
  • Leadership in managing complex healthcare ecosystems and multidisciplinary teams
    • Operational Excellence & Clinical Oversight
  • End-to-end hospital operations management with a focus on efficiency and performance improvement
  • Oversight of clinical and non-clinical departments to ensure integrated, patient-centered care
  • Quality assurance and patient safety leadership in accordance with MOH and CBAHI standards
  • Streamlining workflows and implementing best practices for service delivery excellence
    • Financial Stewardship & Resource Optimization
  • Strategic budgeting, financial planning, and cost containment in high-pressure environments
  • Oversight of capital expenditure, procurement cycles, and inventory control systems
  • Experience in maximizing resource utilization while maintaining service quality and compliance
  • Expertise in public and private sector funding models and healthcare economics
    Human Capital Development & Workforce Strategy
  • Strategic workforce planning, talent acquisition, and succession management
  • Leadership development, staff engagement, and performance-based culture building
  • Proven ability to manage large and diverse teams across administrative and clinical functions
  • Championing continuous professional development and academic affiliations
    • Quality, Innovation & Healthcare Transformation
  • Driving institutional accreditation, clinical audits, and performance benchmarking
  • Experience leading quality improvement initiatives at the hospital and regional cluster levels
  • Implementation of digital health solutions, HIS/EHR systems, and data-driven decision-making
  • Innovation in patient experience, safety protocols, and health service delivery models
    • Stakeholder Engagement & Public Representation
  • High-level liaison with MOH, health clusters, regulatory bodies, and community stakeholders
  • Skilled in public relations, media representation, and community outreach
  • Conflict resolution, interdepartmental negotiation, and consensus-building
  • Proven success in managing crisis communication and emergency preparedness

Committees Membership

Committee Chairmanships
  • Chairman, Medical Equipment Committee (1442 AH)
    Led the strategic planning, procurement, and implementation of medical technologies in alignment with clinical needs and budgetary constraints.
  • Chairman, Medical Complaints Review Committee (1442 AH)
    Oversaw the investigation and resolution of medical complaints, ensuring patient safety, service quality, and regulatory compliance.
  • Chairman, Inventory and Direct Purchase Oversight Committee (1444 AH)
    Directed the comprehensive inventory audit and supervised direct procurement for departments, administrative offices, and subsidiary annexes.
  • Chairman, Expired Prescriptions Disposal Committee (1445 AH)
    Supervised the safe and compliant disposal of expired pharmaceutical prescriptions, ensuring adherence to national health regulations.
Committee Memberships
  • Member, Pharmaceutical Tenders and Needs Assessment Committee (1442 AH)
    Contributed to forecasting and evaluating pharmaceutical supply needs and tendering processes to support optimal drug availability.
  • Member, Applicant Interview Committee (1443 AH)
    Participated in evaluating and selecting qualified candidates for key assigned positions, ensuring recruitment aligned with institutional standards.
  • Member, Manpower Planning Committee (1444 AH)
    Provided insights into workforce allocation, supporting strategic staffing and capacity-building across departments.
  • Member, Staff Efficiency and Redistribution Committee (1445 AH)
    Worked to enhance staff utilization and interdepartmental resource reallocation to improve operational efficiency.
  • Member, Health Services Improvement Committee – Health Affairs, Al-Jouf Region (1445 AH)
    Collaborated on region-wide health service enhancements, aligning initiatives with national healthcare transformation goals.
  • Member, Clinical Services Improvement Committee – Al-Jouf Health Cluster (1443 AH)
    Participated in the development and implementation of clinical quality improvement strategies across the regional health cluster.

Certification

  • DRIVE Leadership Journey, Healthcare Leadership Academy - Nov 2021
  • Certified Risk Management Professional (CRMP) - Aug 2020
  • Project Management Professional (PMP) - July 2020
  • Pre-Hospital Trauma Life Support -2014
  • Advance Cardiac Life Support - (2013-2017)
  • Airway Management Course 2013
  • Basic Life Support - (2013-2025)


Languages

English
Fluent
Arabic
Native

References

References available upon request.

Timeline

Hospital Director

Eradah & Mental Health Hospital-MOH
12.2024 - Current

Deputy Hospital Director for PHCs & Public Health

PMH-MOH
03.2024 - 12.2024

Deputy Hospital Director for Medical Services

PMH-MOH
10.2020 - 03.2024

Patient Experience Director

PMH-MOH
03.2020 - 10.2020

Quality and Patient safety Director

PMH-MOH
10.2019 - 03.2020

Outpatients Department Director

KASH-MOH
11.2017 - 10.2019

Emergency medical services (PARAMEDIC)

KASH-MOH
02.2016 - 11.2017

Emergency medical specialist (PARAMEDIC)

PMAH-MOH
09.2013 - 02.2016

Master of Health Services Manage.&Hospt (MHA) - Healthcare Administration

King Abdulaziz University (KAU)
04.2001 - 10.2022

Bachelor of Science in Emergency Medical Services -

King Saud bin Abdulaziz University for Health Sciences-KSAU

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ALWALEED MUTLAQ ALSUWAILEM