Summary
Overview
Work history
Education
Skills
Certification
Timeline
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Alyazeed Sheqdar

Saudi Arabia

Summary

I have over 5 years in IT support, expertise in customer service, problem-solving, and proactive technology management aligns with the mission to impact educational excellence. I am driven by the prospect of leveraging my skills in an environment where success directly contributes to educational outcomes.

Overview

2026
2026
years of professional experience
6049
6049
years of post-secondary education
1
1
Certification

Work history

System Support Engineer

Royal Commission of Riyadh by Modaxo Trapeze group
Riyadh , Saudi Arabia
04 2023 - Current
  • Monitoring the project system and troubleshooting if there are problems
  • First line support
  • Dealing with domain server as active directory, users, emails
  • Hardware maintenance as Computer, CCTV

IT Operations Analyst

Saudi Payments KAFD by Tools and Solution
Riyadh, Riyadh Region
02 2022 - 01 2023
  • Monitoring the payment systems associated with banks, government and private companies and analyzing the problem if it occurs then reporting to related team
  • Providing office support to payments employees or contracting parties with payments as Exchange email or IP telephony, install applications

Technical Support Engineer

Sany Alameriah for Construction
Jeddah
12.2019 - 01.2022
  • maintenance devices related to IT departments as Computers or printers, networks devices
  • creating email by POP3 or IMAP
  • Field support

Trainee in IT support

Saudi Press Agency
Riyadh, Riyadh Region
06.2018 - 08.2018
  • How can monitoring the systems and dealing with the domain servers as active directory
  • How dealing with cloud systems

Trainee in IT Support

First Industrial Institute
Jeddah, Mecca Region
12.2015 - 02.2016
  • Troubleshooting and maintenance Computers and install the programs
  • Fix extension network cables RJ45 then connection to the switch or the router

Education

Bachelor - Networks Engineering

Telecom and Information College
Riyadh, Riyadh Region

Diploma - Networks Technology

College of Telecommunication and Electronics
Jeddah, Mecca Region

Secondary Diploma - Technology Of Computer

First Industrial Institute
Jeddah, Mecca Region
03.2013

Skills

  • Troubleshooting and Maintenance desktop computers and Printers, CCTV, Recover deleted files from damaged systems
  • Dealing with domain server as active Directory Group Policy, users and group
  • Dealing with Multi type of email as POP3 or IMAP, Exchange
  • Dealing with analyzing systems as BI and PRTG
  • Monitoring systems and how analyzing issues if there is it
  • Customer support
  • Remote technical support
  • Incident escalation
  • IT strategy

Certification

  • ITILV4 foundation certification
  • ITILV4 course from ABAD institute
  • · IT Essentials Course from Cisco Academy
  • · Routing and Switching Essentials Course from Cisco Academy
  • · Network Fundamentals Course from Cisco Academy
  • · Scaling Networks Course from Cisco Academy
  • Membership Engineers Association from Saudi Council of Engineering

Timeline

Technical Support Engineer

Sany Alameriah for Construction
12.2019 - 01.2022

Trainee in IT support

Saudi Press Agency
06.2018 - 08.2018

Trainee in IT Support

First Industrial Institute
12.2015 - 02.2016

System Support Engineer

Royal Commission of Riyadh by Modaxo Trapeze group
04 2023 - Current

IT Operations Analyst

Saudi Payments KAFD by Tools and Solution
02 2022 - 01 2023

Bachelor - Networks Engineering

Telecom and Information College

Diploma - Networks Technology

College of Telecommunication and Electronics

Secondary Diploma - Technology Of Computer

First Industrial Institute

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Alyazeed Sheqdar