Amaal Alotaibi
Summary
Dynamic Services Specialist with strong expertise in problem resolution and operational support. Recognized for enhancing service efficiency through effective communication, critical thinking, and coordination. Proficient in Microsoft Office Suite, consistently delivering timely solutions and supporting smooth operations in high-pressure environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Services Specialist
CAMCO - Capital Metro Company
Riyadh, Saudi Arabia
05.2024 - Current
- Adaptable and quick learner, able to understand new systems, policies, and procedures with minimal guidance.
- Highly skilled in problem solving, with a proactive approach to identifying issues and providing timely solutions.
- Excellent time management skills, capable of handling multiple customer requests efficiently under pressure.
Customer Experience Specialist
Ministry of Education
Riyadh, Saudi Arabia
10.2021 - 12.2023
- Assisted in addressing customer inquiries, ensuring timely and accurate responses.
- Collaborated with team members to enhance service delivery and improve user experience.
- Maintained comprehensive knowledge of educational programs to provide relevant support to stakeholders.
Education
Bachelor - Education
Shaqra University
Saudi Arabia03.2018
Skills
Good communication skills
Complaint handling
Problem resolution
Complaint resolution
Active listening
Critical thinking
Microsoft Office Suite
Certification
English Language – IELTS Certified (IDP)
Languages
English
Advanced (C1)
Timeline
Customer Services Specialist
CAMCO - Capital Metro Company
05.2024 - Current
Customer Experience Specialist
Ministry of Education
10.2021 - 12.2023
Bachelor - Education
Shaqra University