Amal Alhassani
Makkah,Saudi Arabia
Summary
Global award-winning professional with expertise in Lean Six Sigma, change management, and quality leadership. Proven track record in developing performance metrics, managing projects, and conducting root-cause analysis to enhance operational efficiency. Experienced in implementing innovative strategies, engaging stakeholders, and leading training initiatives for continuous improvement. Focused on applying advanced problem-solving and strategic planning to achieve measurable outcomes in fast-paced environments.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
PMO lead
Ministry of Hajj and Umrah
Makkah
03.2024 - Current
- Conducted thorough project audits, ensuring compliance with company standards.
- Worked towards timely completion of projects by effectively managing resources and schedules.
- Provided mentorship to junior staff members, enhancing their professional growth.
- Improved team morale with regular feedback sessions.
- Liaised with clients to understand their requirements and expectations from the project.
- Led multiple cross-functional teams, achieving optimal performance in high-pressure situations.
- Managed project risk by implementing robust control measures.
- Streamlined communication process to enhance team collaboration.
- Achieved smoother workflow by establishing clear roles and responsibilities within the team.
Health Admin. Specialist-Innovation Manager
King Abdullah Medical City
Makkah, Mecca Region
01.2022 - 03.2024
- Maintained up-to-date industry knowledge through continuous professional development.
- Enhanced company's innovative prowess by developing and implementing new strategies.
- Achieved streamlined operations with introduction of Lean Six Sigma methodologies.
- Facilitated change management initiatives, enhancing overall operational efficiency.
- Conducted training sessions to foster an environment of improvement and innovation.
- Launched various successful projects that led to significant time savings across departments.
- Established performance metrics to track progress towards objectives.
- Mentored staff members on best practices in process engineering and project management.
- Improved customer satisfaction ratings by addressing product shortfalls through detailed root-cause analysis.
Health Administration Specialist-Quality
King Abdullah Medical City
Makkah, Saudi Arabia
12.2015 - 03.2024
- Led company-wide quality campaigns, fostering a culture of excellence and continuous improvement.
- Developed quality management strategies to improve overall performance.
- Reviewed and updated existing operational procedures for better alignment with evolving market needs.
- Created a collaborative work environment, fostering creativity and idea generation.
- Oversaw the patenting process ensuring protection of intellectual property rights associated with new inventions.
Education
Executive MBA - Business Administration
King Abdulaziz University
Jeddah, Mecca Region 01.2020 - 12.2021
Bachelor's degree - Health Administration
Umm Alqura University
Makkah, Mecca Region 01.2010 - 09.2015
Skills
- Lean Six Sigma methodologies
- Change management strategies
- Performance metrics development
- Project management expertise
- Root-cause analysis
- Innovation strategy implementation
- Quality management leadership
- Stakeholder engagement
- Training and development
- Project auditing
- Risk management
- Resource allocation
- Performance metrics
- Team mentoring
- Feedback facilitation
Accomplishments
Successfully led a multidisciplinary quality improvement initiative "Health Query" that reduced patient wait times by 35% and improved care pathway efficiency across three clinical departments. The project involved redesigning workflows, implementing evidence‑based protocols, and training over 120 staff members. The intervention resulted in a 20% increase in patient satisfaction scores , a 15% reduction in avoidable readmissions , and full compliance with accreditation standards within six months. The improvements were sustained through a continuous monitoring dashboard and monthly performance huddles.
Certification
- PMO Certified Practitioner (PMO-CP), Project Management Institute (PMI) 2025.
- Certified Business Model Canvas Trainer from the Social Development Bank and the Dulani Business Center 2024.
- Certified Innovation Strategist from the International Innovation Foundation 2023.
- Certified Internal Assessor for the King Abdulaziz Award for Quality and Institutional Excellence 2019.
- Certified Business Analyst from the International Business Analysis Association 2023.
- Certified Project Leader in ISO 21502 from the International Organization for Standardization (ISO) 2024.
- Certified Facilitator from the International Association of Facilitators (IAF).
- Certified International Trainer from the American Development Association (ATD).
- Certified Innovation Leader from the Association for Product Marketing and Management (AIPMM).
- Certified Knowledge Management Specialist from the Knowledge Management Institute (KMI).
References
References available upon request.
Timeline
PMO lead
Ministry of Hajj and Umrah
03.2024 - Current
Health Admin. Specialist-Innovation Manager
King Abdullah Medical City
01.2022 - 03.2024
Executive MBA - Business Administration
King Abdulaziz University
01.2020 - 12.2021
Health Administration Specialist-Quality
King Abdullah Medical City
12.2015 - 03.2024
Bachelor's degree - Health Administration
Umm Alqura University
01.2010 - 09.2015