Summary
Overview
Work history
Education
Skills
Certification
Languages
Accomplishments
References
Timeline
Generic

Amal Al-Asad

Khobar,Saudi Arabia

Summary

I am a results-driven professional with over 16 years of diverse experience in driving business success across various industries. Committed to delivering exceptional outcomes, I develop and implement effective strategies that yield tangible results. I excel in managing complex projects on time and to high standards, simplifying complicated information into clear insights for improved team communication. Building strong relationships with stakeholders is central to my approach, fostering collaboration and support for organizational goals. With a proven track record in leadership and problem-solving, I tackle challenges proactively, ensuring not just completion but excellence in every endeavor. I am eager to leverage my expertise to enhance organizational performance and drive growth.

Overview

21
21
years of professional experience
1
1
Certification

Work history

Corporate Excellence Manager

Khair Inorganic Chemical Industries Co. (InoChem)
Al-Khobar, Saudi Arabia
10.2022 - 08.2025
  • Nominated to champion market share growth, focusing on reducing non-value-added activities through cost control, process efficiency, and enhanced employee productivity.
  • Enhancing organizational excellence through internal audits and performance assessments while managing website content to promote the company and its brand.
  • Developing company profiles and brochures to attract new customers and supporting the sales team in closing deals as an account manager for VIP clients.
  • Enhancing SAP processes within the sales and distribution department and applying 5S techniques for continuous improvement.
  • Collaborating with top management to set the strategic direction and working with cross-functional teams to implement strategic plans aligned with excellence goals.
  • Conducting regular KPI reviews to assess progress and overseeing risk management frameworks to mitigate business disruptions.
  • Managing cross-departmental meetings for knowledge sharing and problem-solving, establishing feedback mechanisms to improve operational efficiency and customer satisfaction.

Corporate & Strategy Affairs Manager

National Care Co.
Dammam, Saudi Arabia
12.2021 - 08.2022
  • Monitored employee progress and provided feedback to management while serving as Board Secretary, organizing meetings, and maintaining records.
  • Collaborated with the Chairman and Department Heads to align strategies with organizational goals and ensure timely execution.
  • Supported the development of long-term strategies through research and analysis of operational effectiveness, market trends, and competitor activities.
  • Identified threats and opportunities, presenting findings and recommendations to senior executives for decision-making.
  • Planned, implemented, and managed projects, monitoring progress and reporting on outcomes.
  • Handled the registration of trademarks in Saudi Arabia, the GCC, and Arab countries.
  • Engaged with the Executive Management Team (EMT) for company-wide initiatives.

Business Development Manager

National Care Co.
Dammam, Saudi Arabia
10.2020 - 11.2021
  • Contacted potential clients to establish rapport and arrange meetings, identifying business opportunities to generate new revenue.
  • Collaborated with sales and marketing to support project rollouts, negotiating and closing long-term agreements with new clients.
  • Researched industry trends to develop marketing solutions, establishing relationships with key decision-makers for growth and retention.
  • Set goals for the development team, ensuring targets were met while increasing product purchases from existing customers.
  • Trained personnel to enhance team skills and created reports detailing business development activities.
  • Developed proposals, contracts, and procedures to attract new clients and streamline operations, managing initiatives for the Saudi Leader Program.

Trading Specialist

Al Razi Pharmaceutical Company
Dammam, Saudi Arabia
04.2019 - 10.2020
  • Sought new business opportunities to enhance company assets and fulfill governmental hospital orders.
  • Conducted research and presented findings, while managing client correspondence and tracking communications.
  • Collaborated with medical teams for the successful implementation of imported products.
  • Participated in tenders via the Etimad platform and Nupco marketplace and opened new vendor accounts with government and private hospitals.
  • Managed Saudi Aramco accounts in collaboration with Johns Hopkins Healthcare, handling all regulatory matters, including import licenses and clearance requests.
  • Maintained comprehensive medicine databases for suppliers and customers and reported revenue and KPIs to management.

Export Sales Manager

National Care Co.
Dammam, Saudi Arabia
07.2019 - 09.2020
  • Increased sales value through effective communication with existing and targeted customers.
  • Consulted with suppliers and agents for in-transit permission to ship products to various locations.
  • Maintained knowledge of competitor products and pricing, coaching high-achieving sales staff for leadership roles.
  • Identified customer needs, developed appropriate responses, and monitored sales team performance to exceed targets.
  • Collected customer feedback and provided updates to senior management, fostering long-term relationships with clients.
  • Served as the main point of contact for brokers, suppliers, and distributors, achieving established KPIs through teamwork and customer focus.

Sales Support & Customer Service Supervisor

National Care Co.
Dammam, Saudi Arabia
08.2015 - 06.2019
  • Provided exceptional real-time sales support while leading the sales team by example.
  • Coordinated resources for special client requests and managed daily operational sales support activities.
  • Documented customer complaints, completed corrective action requests, and investigated service issues.
  • Generated monthly sales reports to highlight trends and assist in team strategizing.
  • Assisted customers with product inquiries, located merchandise, and promoted key items.
  • Developed strong rapport with customers, enhancing their impression of the business.
  • Oversaw customer service staff activities, providing regular performance feedback and training on policies.
  • Managed cashier coverage, customer flow, and monitored returns, exchanges, and voids.
  • Assisted in developing and implementing service policies, explaining them to staff and customers.

Human Resource Officer

Transocean Deep-water Drilling/Global Santa Fe
Khobar, Saudi Arabia
03.2007 - 03.2011
  • Initiated HR functions to promote employee development and support management, including training courses for new hires.
  • Contributed to recruitment by preparing job descriptions, screening resumes, conducting interviews, and managing the employment process.
  • Utilized PeopleSoft and other systems to manage data and oversee governmental correspondence, including visa requirements and insurance registrations for Saudi nationals and expatriates.
  • Drafted reports, letters, and memoranda in English and Arabic, and coordinated executive and senior leadership meetings.
  • Managed travel arrangements for guests and ensured compliance with organizational procedures and ethics.
  • Acted as a safety coordinator, registering employees for safety courses with third-party providers.

Customer Service Representative

Saudi Hollandi Bank (Alawwal Bank)
Riyadh, Saudi Arabia
04.2006 - 10.2006
  • Managed an average of 150 customer service calls per day.
  • Utilized approximately 10 platforms to assist customers in real-time during calls.
  • Maintained a positive, empathetic, and professional attitude toward customers at all times.
  • Processed orders, forms, applications, and requests efficiently.

Business Office Assistant (Part-time)

Kingdom Hospital
Riyadh, Saudi Arabia
07.2006 - 09.2006
  • Managed insurance approvals for both inpatient and outpatient services.
  • Liaised with insurance providers to ensure timely approvals.

Business Office Assistant

Kingdom Hospital
Riyadh, Saudi Arabia
04.2005 - 03.2006
  • Managed insurance approvals for both inpatient and outpatient services.
  • Liaised with insurance providers to ensure timely approvals.
  • Provided coverage for the emergency room as needed, in addition to supporting outpatient clinics.

Intern Psychologist

Hospitality Welfare House
Riyadh, Saudi Arabia
04.2004 - 06.2004
  • Provided support to two children in the welfare program.
  • Conducted assessments and implemented strategies to improve their psychological well-being.

Education

Master of Science - Strategic Communication

Seton Hall University
New Jersey, United States

Bachelor of Science - Psychology

King Saud University
Riyadh, Saudi Arabia

Skills

  • Project Management
  • Corporate Presentations
  • Business Development
  • Team Management
  • Data Management
  • Critical Thinking
  • Multi-tasking
  • Leadership
  • Problem Solving
  • Human Resource
  • Report Writing
  • Time Management
  • Administrative Support
  • Recruitment
  • Relationship Management
  • Communication Skills
  • Decision Making
  • Attention to Detail
  • Sales & Marketing

Certification

  • PeopleSoft System
  • Managerial Communication
  • Legal Compliance and Ethics
  • Transocean Code of Conduct
  • Communication Research
  • Preventing Workplace Harassment
  • Employee Relations
  • Basic First Aid & CPR
  • Crisis Management
  • Basic Fire Fighting
  • Fire Warden
  • Understanding the Foreign Corrupt Practices Act
  • Awareness and Internal Audit | Bureau Veritas
  • Conflicts of Interest: Gift and Gratitude
  • Objectives Performance Monitoring Process
  • ISO 9001:2015, ISO 14001:2015 & OSHSAS 18001:2007 Integrated Management System
  • Responsible Care RC 14001 Auditor Course
  • ISO 9001: 2015 Auditor
  • Quality Management System, ISO 9001:2015
  • Responsible Care Management System, RC 14001:2023

Languages

Arabic
Native
English
Fluent

Accomplishments

  • Earned multiple awards from the English Language Institute, including a Scholarship Award, Goodwill Award, and Academic Excellence Award.
  • Recognized as “Agent of the Month” for excellence in banking services and customer support at the Saudi Hollandi Bank.
  • Attained a scholarship from the Saudi Arabia Culture Mission (SACM) while pursuing my master's degree.
  • Strong performance award FY2021.

References

References available upon request.

Timeline

Corporate Excellence Manager

Khair Inorganic Chemical Industries Co. (InoChem)
10.2022 - 08.2025

Corporate & Strategy Affairs Manager

National Care Co.
12.2021 - 08.2022

Business Development Manager

National Care Co.
10.2020 - 11.2021

Export Sales Manager

National Care Co.
07.2019 - 09.2020

Trading Specialist

Al Razi Pharmaceutical Company
04.2019 - 10.2020

Sales Support & Customer Service Supervisor

National Care Co.
08.2015 - 06.2019

Human Resource Officer

Transocean Deep-water Drilling/Global Santa Fe
03.2007 - 03.2011

Business Office Assistant (Part-time)

Kingdom Hospital
07.2006 - 09.2006

Customer Service Representative

Saudi Hollandi Bank (Alawwal Bank)
04.2006 - 10.2006

Business Office Assistant

Kingdom Hospital
04.2005 - 03.2006

Intern Psychologist

Hospitality Welfare House
04.2004 - 06.2004

Master of Science - Strategic Communication

Seton Hall University

Bachelor of Science - Psychology

King Saud University

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Amal Al-Asad