Amal Alghamdi
Riyadh
Summary
Accomplished Account Processing Supervisor with a proven track record at SAB, enhancing customer satisfaction and streamlining operations. Expert in Microsoft Office and adept at fostering teamwork, I significantly improved account management services. My strategic decision-making and problem-solving abilities have been pivotal in achieving desired outcomes and maintaining compliance with policies.
Overview
12
12
years of professional experience
Work History
Corporate Support Officer-business Management
SAB
02.2020 - Current
- Resolved customer issue and complaints
- Reviewing all accounts operations including accounts opening and update .
- Participated actively in planning and executing company events.
- Coordination with various departments to provide customer service .
- Improved customer satisfaction levels by addressing inquiries promptly and resolving issues effectively.
- Contributed to the success of organizational initiatives by collaborating with cross-functional teams on various projects.
- Provided exceptional support during high-stakes meetings with clients , ensuring a seamless experience for all participants.
- Increased efficiency in office operations by automating manual tasks and introducing time-saving .
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Account Processing Supervisor-Opration-corporate
SAB
09.2017 - 02.2020
- Promoted safe working practices to maintain compliance with established policies and procedures.
- Managed high-priority accounts with exceptional attention-to-detail and commitment to achieving desired outcomes.
- Engaged in daily communication with the branches and RMs team to establish and maintain positive working relationships to provaid good customer experience
- Reviews all accounts operations including account opening and update for corporate .
- Reviews all customers request recived by the RMs and Ensure all documents is with policies and procedures .
- Increased client satisfaction by consistently delivering high-quality account management services.
- Generating daily reports for the department ,
- Manage a team and overusing their performance .
Account Supervisor-opeation -individual Accounts
SAB
10.2012 - 08.2017
- Engaged in daily communication with the branches establish and maintain positive working relationships to provaid good customer experience
- Reviews all accounts operations including account opening and update for individuals,
- Generating daily reports for the department ,
- Collaborated with other departments to provaid good customer experience.
- Developed and implemented customer service policies to enhance satisfaction.
Education
BA Of Business Administration. -
Arab Open University
Riyadh 09.2022
Course - Advanced Negotiations Skills
SAB
Riyadh05.2024
Course - Business Writing
SAB
SAB11.2023
Course - Elite Customer Service
SAB
Riyadh 08.2023
Course - Customer Experince Excellent
SAB
Riyadh 07.2023
Course - Handling Difficult Conversations
SAB
Riyadh 06.2022
Course - Advanced EXCEL Training
SAB
Riyadh 05.2022
Course - Business Writing Skills
SAB
Riyadh 08.2021
Skills
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Excellent Communication
- Decision-Making
- Microsoft Office
- Handling Complaints
Timeline
Corporate Support Officer-business Management
SAB
02.2020 - Current
Account Processing Supervisor-Opration-corporate
SAB
09.2017 - 02.2020
Account Supervisor-opeation -individual Accounts
SAB
10.2012 - 08.2017
BA Of Business Administration. -
Arab Open University
Course - Advanced Negotiations Skills
SAB
Course - Business Writing
SAB
Course - Elite Customer Service
SAB
Course - Customer Experince Excellent
SAB
Course - Handling Difficult Conversations
SAB
Course - Advanced EXCEL Training
SAB
Course - Business Writing Skills
SAB
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