AMAL ALMUTAIRI
Riyadh
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Operation Lead
The Olayan group
01.2021 - Current
- Lead and manage IT projects, ensuring timely delivery and within budget to achieve organization digital objectives
- Allocate resources effectively and monitor project progress
- Incubate senior management vision by collaborating with cross-functional teams to align IT initiatives with business needs
- Lead the design and creation of dashboards to report key performance indicators (KPIs) to senior management
- Manage service level agreements (SLAs) and monitor stakeholders satisfaction
- Build great team, lead, motivate and mentor IT team
- Lead automation digital transformation initiatives.
Technical Support Specialist
SBM
01.2019 - 01.2021
- Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
IT Help Desk Supervisor
Saudi German Hospital Group
01.2018 - 01.2019
- Managed help desk team of [5] employees while conducting performance evaluations,
- Established a central repository of troubleshooting solutions, promoting faster problem-solving for common scenarios.
- Maintained up-to-date knowledge on industry best practices, sharing insights with colleagues to improve overall operations.
Education
Bachelor’s in Computer Science -Information Techno
Majmaah University
02.2015
Skills
- Project Management
- People Management
- Digital Transformation
- Leadership & Communication
- Stakeholder Management
- Operations Planning
- Conflict Resolution
Certification
Management Development Program- PMP, 03/01/22 - 11/30/22
Timeline
IT Operation Lead
The Olayan group
01.2021 - Current
Technical Support Specialist
SBM
01.2019 - 01.2021
IT Help Desk Supervisor
Saudi German Hospital Group
01.2018 - 01.2019
Bachelor’s in Computer Science -Information Techno
Majmaah University
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