AMAL ALNAKHLI
Khobar,Saudi Araia
Summary
Highly professional, customer service and sales orientated, with 10 years experience in the industry. Also, in facilitating relationships, developing partnerships, maintaining top accounts and amplifying profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections, introducing products, implementing pricing models, inventory control and projections, vendor relations, territory development and revealing customer needs to deliver solutions. Tactical team builder seeking to leverage background into operations role with an adynamic organization.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Co-working Sales Manager
SERVCORP
Khobar, Eastern Province
06.2019 - Current
- Handling CRM in sales progress, keeping all data correct and updated
- Drove operational improvements which resulted in savings and improved profit margins
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Offered friendly and efficient service to customers, andhandled challenging situations with ease
- Prepared variety of different written communications, reports, and documents
- Used coordination and planning skills to achieve results according to theschedule
- Worked with customers to understand theirneeds and provide excellent service
- Handled number of calls per day to address customer inquiries and concerns
- Identified issues, analyzed information, and provided solutions to problems.
- Exceeded sales goals and improved profitability by developing sales strategies and business plans according to market trends.
- Monitored sales team performance, providing effective training to help reach revenue and profit targets.
Team Leader, Sales Operations
SERVCORP
Khobar, Eastern Province
09.2016 - 05.2019
- Resolved employee relations issues and navigated disciplinary proceedings.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Team churn is not to exceed 40% per annum
- Maintain an accurate petty cash float and obtain regular reimbursements.
- Ensure Coworking lounge and day suite systems are maintained for Virtual Office and traveling clients.
- Ensure accurate mail systems are followed and maintained, as per The Library guidelines.
- Ensure a sound knowledge of your equipment, photocopier, TV, Smartboard, and video Conferencing.
- Review monthly profit and loss statement; compare your performance in the current period against the previous month and previous year and improve profits.
- Know your projections for the month and year.
Back-office CRM Team Leader
IKEA
Dhahran
01.2012 - 01.2015
- What has been Achieved with IKEA:
- Secured the department is working in an efficient way and implement the routines
- Understood IKEA concept and how this impacts my specific role
- Increased customer satisfaction by resolving issues
- Developed the Co-workers and motivate them, work with potential people to be the successor by putting SWOT analysis plans and running one-to-one meeting continuously
- Measured the monthly KPI for the department and analyzed the weaknesses and the strength of it
- Implemented and secure the efficient response to and resolution of customer issues within the agreed service level as directed by your manager
- Implemented the agreed annual action plan for your area of responsibility
- Developing and implementing efficient and effective store communication, supporting self-choice and the mechanical sales system
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Skills
- Sales contracts | Negotiation | Coaching and mentoring
- Staff Management | Operations management |Financial Management
- Business Development | Budgeting | Business planning
- Top-rated sales performance
Education
MBA - Business Administration
Saudi Electronic University
Dammam, Eastern Province 08.2017 - 01.2020
Bachelor of Science - Computer Information Systems
Taibah University
Medina, Medina Region 08.2007 - 06.2012
Skills
- Sales and market development
- P&L Management
- Microsoft Dynamics CRM
- Sales Operations
- Revenue & Profit Growth
- Business Analysis
- Excel proficiency
- Excellent communication skills
- Customer rapport
- Objection listening
- Back office management
- Microsoft Office expertise
Languages
English
Fluent
Arabic
Native
Certification
- Introduction to SAP Bascise & Sales Training - 12 Hours
- PMP Training - 55 Hours
- Business Analyst Certificate Course Online - 6 Weeks
Timeline
Co-working Sales Manager
SERVCORP
06.2019 - Current
MBA - Business Administration
Saudi Electronic University
08.2017 - 01.2020
Team Leader, Sales Operations
SERVCORP
09.2016 - 05.2019
Back-office CRM Team Leader
IKEA
01.2012 - 01.2015
Bachelor of Science - Computer Information Systems
Taibah University
08.2007 - 06.2012
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