Amal Mohamed

(Experience certificate available upon request)

Customer service

• Improved customer service and pharmacy efficiency, increasing customer retention.
• Decreased complaints and increased customer satisfaction.

Business oriented

• Successfully negotiated client contract renewals to create increased revenue.
• Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to board of directors.
• Aliened manpower and inventory with demand projections to maximize organizational and budget efficiency.

Leadership

• Trained and supervised pharmacy technicians and pharmacists in successful strategies to meet operational and sales targets.
• developed and implemented employee targets and operational policies to promote productivity and strengthen team performance.

• Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
• Submitted reports to senior management to aid in business decision-making and planning.
• Researched issues to obtain appropriate answers to customer inquiries.
• Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.