Amanda Cook
Little Hampton
Summary
I offer solid track record in overseeing daily operations and ensuring exceptional customer service. Successfully managed staff schedules, resolved conflicts, and maintained high standards of efficiency. Demonstrated leadership and problem-solving skills in high-pressure environments.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Duty Manager
Balhannah Hotel
11.2024 - 10.2025
- Supported daily operations aside the GM.
- Contributed to inventory management.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Opened and closed premises while monitoring shift changes.
- Monitored gaming floor activity proactively, identifying potential issues or areas of concern before they escalated into larger problems.
- Senior First Aid Officer.
- Maintained accurate records of cash transactions, supporting smooth financial operations within the hotel
- SwiftPos experience.
Assistant Manager
Hotel Maitland
09.2019 - 10.2024
- Assisted in daily operations while Hotel Owners on leave.
- Opening and Closing premises.
- Supported inventory management through accurate tracking and reporting of stock levels.
- Implemented customer service protocols to enhance client satisfaction and engagement.
- Trained new staff on operational procedures and company policies to ensure consistency.
- Supervised daily hotel operations, ensuring exceptional guest experiences and adherence to quality standards.
- Trained employees in essential job functions.
- Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
- Maintained accurate records of cash transactions, supporting smooth financial operations within the gaming facility.
Bank Teller
BankSA
09.2023 - 09.2024
- Processed customer transactions efficiently, ensuring accuracy in cash handling and recordkeeping.
- Assisted customers with account inquiries, providing tailored solutions and enhancing overall satisfaction.
- Managed daily cash drawer, reconciling discrepancies to maintain financial integrity and accountability.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Provided customer records, account statements and copies of checks.
Barista
The Coffee House
01.2023 - 03.2024
- Trained new baristas on beverage preparation and customer service standards.
- Ensured high-quality coffee and beverage presentation through consistent brewing techniques.
- Managed inventory levels, coordinating supply orders to maintain stock availability.
- Developed efficient workflows for peak hours, enhancing team productivity and customer satisfaction.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Assistant Manager
Copper Coast Hotel
11.2015 - 03.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
Education
High School Diploma -
Saint Marks
Port Pirie, SASkills
- Customer service
- Customer service focus
- Time management
- New employee training
- Professionalism and integrity
- Cash management
- Priority management
- Strong leadership
- Team supervision
- Customer communication
Certification
GAMING
RSG 1 & RSG 2
RP (responsible person)
RSA
FIRST AID CERTIFICATE
WORKING WITH CHILDREN CHECK (CURRENT UNTIL 2026)
POLICE CLEARANCE
Timeline
Duty Manager
Balhannah Hotel
11.2024 - 10.2025
Bank Teller
BankSA
09.2023 - 09.2024
Barista
The Coffee House
01.2023 - 03.2024
Assistant Manager
Hotel Maitland
09.2019 - 10.2024
Assistant Manager
Copper Coast Hotel
11.2015 - 03.2022
High School Diploma -
Saint Marks