Amanda Thorn
Adelaide
Summary
Highly adaptable and reliable individual with a strong dedication to
teamwork and customer service. Demonstrates a keen understanding of
the significance of upholding a clean and organized environment,
coupled with the capability to handle transactions and provide
exceptional customer experiences. Committed to fostering a positive
team atmosphere and placing utmost importance on customer
satisfaction.
Overview
2
2
years of professional experience
Work History
FOH Team Member/Food Waiter
Sussex Social
01.2025 - Current
- Enhanced customer satisfaction by providing exceptional service ensuring a welcoming atmosphere by greeting each guest warmly
- Handled customer complaints professionally and efficiently, resulting in increased repeat business
- Strong work ethic, allowing me to train new staff in FOH procedures and protocols
- Strong knowledge of menu offerings, enabling informed recommendations that catered to individual guest preference
- Answering the phone and social media messages professionally when needed
Crew Member
McDonald's
04.2023 - Current
- Took orders, prepared meals, 3 year barista, handling cash
- Demonstrated strong multitasking abilities, handling multiple orders appropriately and efficiently.
- Strong communication and positive relationships skills both with employees and customers
- Trained new team members on procedures, customer service and barista
Tea Maker
Milkflower
02.2024 - 08.2024
- Self-motivated, with a strong sense of personal responsibility
- Worked effectively in fast-paced environments
- Skilled at working independently and collaboratively in a team environment
- Proven ability to learn quickly and adapt to new situations when needed
- Make an array of drinks, handle cash and answer customers complaints professionally
Skills
- Greeting guests
- Order taking
- Team collaboration
- Time management
- Attention to detail
- Multitasking
- "i can do" mindset
Timeline
FOH Team Member/Food Waiter
Sussex Social
01.2025 - Current
Tea Maker
Milkflower
02.2024 - 08.2024
Crew Member
McDonald's
04.2023 - Current
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