AMANI ALHARTHI
RIYADH
Summary
An experienced and motivated management professional with extensive experience leading processes, teams and processes to drive business success and customer service while identifying and pursuing revenue opportunities to support existing services and systems.
Overview
7
7
years of professional experience
2019
2019
years of post-secondary education
1
1
Certification
Work History
Business support and quality operations specialist
SAUDI BUSINESS CENTER
Riyadh
06.2021 - 04.2025
•Branch relations management
•quality of operations performance of the branches
•Quality of investor satisfaction assessment
•Elite Client Project Team Leader
•CRM and investors challenge team leader
•Develop and analyze reports to monitor and improve business performance and manage the CRM system(daily - weekly - monthly - quarterly)
•Effective communication and Escalating with all relevant government agencies.
•Managing branch relationships and resolving challenges that affect the operational environment
•Planning and implementing projects (strategic, administrative and economic) related to branch projects.
•Assistant administrator in the virtual assistant system
Call center supervisor
Human Rights Commission
01.2021 - 06.2021
• Preparing daily, weekly, monthly and quarterly productivity reports and service level reports.
• Performance follow-up and quality tests.
• Provide detailed performance reviews to employees to promote ongoing professional development.
Call center team leader
Al-Aseela Company
05.2018 - 12.2020
• Managing 3 projects in call centers.
• Monitor and evaluate employee performance and quality.
• Preparing daily, weekly and monthly reports.
Education
Bachelor's Degree - Business Administration
Imam Muhammad bin Saud Islamic University
Diploma - English Language (Business Track)
British Council
Skills
Effective communication skills
Time management
Leadership and teamwork
Business support and planning
Creativity
Computer Skills
Data Analysis
Project Management
Administrative Skills
Microsoft Office programs
Certification
- Projects Department, 2023
- How to manage change, 2023
- High-performance work teams, 2022
- Customer Service Basics, 2022
- Marketing skills, 2022
- Executive Planning, 2020
- Effective communication with customers, 2019
Languages
Arabic
Native
English
Intermediate
Timeline
Business support and quality operations specialist
SAUDI BUSINESS CENTER
06.2021 - 04.2025
Call center supervisor
Human Rights Commission
01.2021 - 06.2021
Call center team leader
Al-Aseela Company
05.2018 - 12.2020
Diploma - English Language (Business Track)
British Council
Bachelor's Degree - Business Administration
Imam Muhammad bin Saud Islamic University
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