AMBER HAWKE
NORTH HAVEN
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills to resolve issues quickly and maintain customer satisfaction. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organisational growth. Experienced with managing customer interactions and cash handling processes in high-volume environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Specialist Head Cashier
Castle Home Value
11.2023 - Current
- Greeted all customers warmly to build a welcoming and positive atmosphere within the store.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs and to enhance customer satisfaction.
- Managed high-stress situations, customer inquiries and issues with effective communication and problem-solving techniques whilst maintaining professionalism under pressure to resolve disputes or conflicts.
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Managed returns and exchanges efficiently, minimizing negative impacts on overall sales totals.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
Administration Assistant
Blackfish Finance
03.2021 - 07.2023
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Scheduled office meetings and client appointments for staff teams.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Monitored supervisor’s calendar and scheduled appointments, meetings and travel.
- Answered multi-line phone system, routing calls to deliver messages to staff.
Crew Trainer
McDonald's
10.2016 - 03.2021
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Maintained current knowledge of all team position requirements.
Education
Completion Of Year 12 -
Ocean View Collage
Taperoo, SA11.2019
Skills
- Strong organisational skills
- Multitasking and time management
- Work ethic and integrity
- Patience and empathy
- Customer service excellence
- Reliability and punctuality
- Cash handling and management
- Professionalism and courtesy
- Attention to detail
- Computer skills
Certification
- Cert III in Retail
- Cert III in Business
Timeline
Customer Service Specialist Head Cashier
Castle Home Value
11.2023 - Current
Administration Assistant
Blackfish Finance
03.2021 - 07.2023
Crew Trainer
McDonald's
10.2016 - 03.2021
Completion Of Year 12 -
Ocean View Collage