Amber Kotze

During my 5 years at Fullarton veterinary clinic , my daily role covered all aspects of small animal veterinary nursing and reception duties.

A busy private practice with a team of 4 vets and 6 nurses, I was also in charge of planning the nurse roster and weekly Drug orders from wholesalers.

• Educated pet owners on preventive healthcare measures, enhancing overall pet wellness within the practice''s clientele base.
• Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
• Ensured effective recovery after surgical procedures through diligent post-operative monitoring and care of patients.
• Assisted in surgeries by preparing surgical suites, sterilizing equipment, and ensuring anesthesia administration was safe and effective.
• Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
• Monitored vital signs of animals during surgical procedures and provided postoperative care.
• Assisted veterinarians with radiographs and ultrasounds.
• Performed dental cleanings using ultrasonic scaler.

Working between the 2 clinics in Elwood and Albert Park.

We also had a cat boarding facility for our clients needing pet care when they were away or unable to look after their pet for a short period of time.

• Answered owner animal health questions and advised on best care practices.
• Recorded symptoms and documented medical observations to inform treatment decisions.
• Triaged incoming patients to determine treatment needs and urgency of care.
• Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record.
• Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
• Maintained daily progress records, surgery logs, x-ray logs, Drug Enforcement Administration logs and routine records.
• Performed dental cleanings using ultrasonic scaler.
• Stock control and clinic drug orders through wholesalers.
• meeting with Reps regarding new over the counter products
• Processing in house bloods using idexx Catalyst analyser

I Commenced my employment at Rydges Kalgoorlie in the on site hotel restaurant as wait staff.

After approximately 8 months in this full time position I was asked to apply for a role within the Front of house team and was successful in attaining the role as receptionist and booking agent.

• Provided exceptional customer service, addressing client inquiries regarding hotel facilities and local attractions.
• checking in of guests and ensuring adequate room allocations.
• Booking daily car services and meals on behalf of guests.
• Ensuring the cleanliness and overall presentation of the reception and lobby areas.
• Answering busy phone lines for accommodation bookings and restaurant bookings.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
• Entered customer data into room system and updated information whenever patrons changed rooms.
• House keeping duties
• Restaurant wait staff

Trainee Vet nurse, whilst studying certificate 2 and certificate 3 in Veterinary nursing through Brisbane TAFE.

Some daily duties included

• Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
• Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
• Administered medications to animals in treatment and documented changes in condition.
• Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.