Amber Stevens
Smithfield
Summary
Customer service professional prepared to bring high level of service and efficiency to dynamic team. Proven experience in managing guest interactions and ensuring seamless dining experience. Known for reliability, adaptability, and strong focus on team collaboration and achieving outstanding results. Skilled in multitasking, problem-solving, and maintaining welcoming atmosphere.
Experienced with delivering exceptional customer service and hospitality in fast-paced environments. Utilizes strong communication and interpersonal skills to enhance guest experiences and foster positive relationships. Track record of maintaining composure and efficiency under pressure while ensuring high standard of service.
Overview
5
5
years of professional experience
Work History
Front of House Server
The Democratic Club
09.2020 - 09.2022
- Delivered exceptional customer service in fast-paced dining environment, ensuring guest satisfaction.
- Managed multi-tasking during peak hours, facilitating efficient table turnover and order delivery.
- Collaborated with kitchen staff to synchronize food preparation and service timing for optimal guest experience.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
Cleaning Crew Member
Joss Group
03.2018 - 03.2019
- Operated cleaning equipment to maintain cleanliness and safety standards in designated areas.
- Assisted team members in daily cleaning tasks, ensuring efficient workflow and high-quality results.
- Implemented safety protocols while handling cleaning chemicals and materials to minimize hazards.
- Maintained inventory of cleaning supplies, reporting shortages to management for timely restocking.
Customer Service Representative
Hungry Jack's
04.2017 - 12.2017
- Assisted customers with inquiries, ensuring a positive experience and timely resolution.
- Learned company products and services to provide accurate information to customers.
- Handled customer complaints with empathy, striving for effective solutions.
- Maintained detailed records of customer interactions for future reference.
- Adapted quickly to new systems and tools for customer management.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Broken Hill High School
Broken Hill, NSW12-2016
Skills
- Order taking
- Food presentation
- Memory retention
- Money Handling
- Cleaning
- Bar experience
Timeline
Front of House Server
The Democratic Club
09.2020 - 09.2022
Cleaning Crew Member
Joss Group
03.2018 - 03.2019
Customer Service Representative
Hungry Jack's
04.2017 - 12.2017
High School Diploma -
Broken Hill High School
Similar Profiles
Chelsea BorlaceChelsea Borlace
NA at Barrier Social Democratic ClubNA at Barrier Social Democratic Club
Kenny WendtKenny Wendt
Cold Call Volunteer at Rochester Democratic ClubCold Call Volunteer at Rochester Democratic Club
Giovanni MartinezGiovanni Martinez
Data Gathering for Political Campaign at Stars & Stripes Democratic ClubData Gathering for Political Campaign at Stars & Stripes Democratic Club
Valerie GreeneValerie Greene
Routing Specialist at Wake County Public SchoolsRouting Specialist at Wake County Public Schools
Tessa BeattyTessa Beatty
Childcare Worker at Nemacolin Woodlands ResortChildcare Worker at Nemacolin Woodlands Resort