Ameen Muhammed Ismail
Dammam,Saudi Arabia
Summary
Seasoned professional with focus on sales support and team management. Drive revenue growth through strategic planning and customer relationship management. Leverage strong organizational skills and problem-solving abilities to streamline operations and enhance client satisfaction.
Offering strong communication and organizational skills, with aknack for problem-solving and customer service. Knowledgeable about coordinating sales activities and supporting sales teams through administrative tasks. Ready to use and develop skills in team collaboration, data analysis, and client relations in asupervisor role.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Sales support supervisor
Reda Hazard Control
Khobar, Saudi Arabia
01.2024 - Current
- Handled complex customer complaints, resolving issues swiftly and efficiently.
- Assisted in contract negotiations, ensuring favourable terms for the company.
- Provided administrative support to the sales team, freeing them up to focus on selling activities.
- Devised sales forecasts for effective inventory management and reduced stock shortages.
- Prepared detailed reports on sales metrics, assisting senior management in strategic decision-making.
- Managed a database of prospective clients; boosting lead generation efforts.
- Generated and shared weekly sales reports and balances to enable performance analysis.
- Supported external sales teams with increasing sales through targeted lead generation.
- Maintained supplier, sales and customer information for accurate account records.
- Actioned shipping instructions to achieve timely, accurate customer deliveries.
- Checked compliance files for accuracy and completeness, upkeeping reliable records.
- Allocated teams, materials and calendar space for individual projects.
Sales support specialist
Reda Hazard Control
Khobar, Saudi Arabia
01.2023 - 12.2023
- Boosted team efficiency by improving sales support processes.
- Coordinated sales schedules for optimal client engagement.
- Ensured customer satisfaction with prompt issue resolution.
- Streamlined workflow to enhance team productivity.
- Successfully delivered on tasks within tight deadlines.
- Providing quotations for various SAP Ariba accounts within the designated time frame.
- The process of placing orders with both international and domestic suppliers.
- Drafting invoices for materials and organizing delivery timelines.
- The publication of the ASN in the Aramco portal will occur, followed by the submission of the invoice once the Goods Receipt Note (GRN) has been posted.
- Engaging with the client to obtain the signed MDD and subsequently uploading them to the portal for GRs.
Sales coordinator
Reda Hazard control
Yanbu, Saudi Arabia
03.2019 - 12.2022
- Enhanced customer satisfaction by managing sales enquiries effectively.
- Developed strong client relationships through frequent follow-ups for improved business prospects.
- Achieved decreased order processing time with proficient use of CRM tools.
- Managed the preparation of sales reports to ensure up-to-date information availability.
- Facilitated successful meetings between sales team and clients for better understanding of requirements.
- Maintained comprehensive database of customer contact details, easing communication processes.
- Facilitated efficient communication between departments resulting in smoother workflow.
- Handled inbound queries by phone, email and in person.
- Processed purchases and sales orders promptly.
- Followed up on sales quotes and potential leads within target timeframes.
- Completed administrative duties promptly and to meet company standards.
- Prepared and distributed sales reports for internal review and analysis.
- Managed logistics for sales events and trade shows.
- Supported front-line sales teams with well-coordinated administrative operations.
- Optimised sales methods to best engage, acquire and retain customers.
- Assisted in annual stock taking activities, ensured accurate inventory levels at all times.
- Worked closely with sales team to expedite urgent orders, provided excellent customer service as a result.
Customer sales executive
Budget Rent A Car
Jeddah, Saudi Arabia
01.2011 - 02.2019
- Boosted customer satisfaction by resolving product and service issues promptly.
- Managed incoming sales calls to increase overall revenue.
- Developed strong client relationships for repeat business.
- Enhanced company reputation with excellent customer service skills.
- Handled customer complaints, and improved brand image.
- Maintained detailed records of customer interactions for future reference.
- Coordinated with team members to meet sales targets.
- Implemented feedback from customers, and enhanced the quality of services.
- Worked flexible hours including weekends and holidays to ensure 24 and 7 availability for clients.
- Generated new leads and opportunities to maximize revenue.
- Delivered professional sales presentations, creatively communicating product quality and market comparisons to prospective clients.
- Analyzed industry and competitor trends to enhance sales strategy.
- Managed payroll operations for team of employees.
- Assured compliance with industry regulations during all stages of reporting procedure development and execution.
- Managed complex customer queries to resolve revenue disputes successfully.
- Conducted thorough reviews of accounts receivable, identifying discrepancies swiftly.
Education
Bachelor of Commerce - Commerce
Kerala University
India 01.2006 - 03.2010
Skills
- Relationship Management
- Sales team leadership
- Documentation management
- B2B sales expertise
- Risk assessment capabilities
- Supply chain understanding
TECHNICAL SKILLS
- Oracle RLMs (7 Years in Budget)
- Microsoft Dynamics (6 Years in Reda)
- SAP (Supplier Portal)
- Oracle Access Manager (Supplier portal)
- Microsoft Office programs
- Tally
IQAMA & LICENSE
- Iqama (2296897255): Valid Till 11/08/2025 and transferable.
- Iqama Profession: Document controller
- License(2296897255): Valid Till 01/09/2025
Languages
English
Advanced
Arabic
Intermediate
Hindi
Advanced
Malayalam
Native
Affiliations
- Football
- Batminton
Accomplishments
Honored with the title of employee of the month at the company.
References
References available upon request.
Timeline
Sales support supervisor
Reda Hazard Control
01.2024 - Current
Sales support specialist
Reda Hazard Control
01.2023 - 12.2023
Sales coordinator
Reda Hazard control
03.2019 - 12.2022
Customer sales executive
Budget Rent A Car
01.2011 - 02.2019
Bachelor of Commerce - Commerce
Kerala University
01.2006 - 03.2010
Similar Profiles
SOHAIL AKHTARSOHAIL AKHTAR
Safety officer at Reda Hazard ControlSafety officer at Reda Hazard Control
Mohammed Bou KhedherMohammed Bou Khedher
Safety officer at Reda Hazard ControlSafety officer at Reda Hazard Control
Mohammed AsadullahMohammed Asadullah
Project Engineer at REDA Hazard ControlProject Engineer at REDA Hazard Control