Ameer Alsinan

Since joined Al Etihad , Started Overseeing all Underwriting, Claims & Reinsurance departments for all lines of business.

• Redesigning departments structure and re allocating employees for best possible performance.
• Managing more than 200 employees.
• Assigning tasks as needed to increase quality & performance.
• Overseeing daily operations and make sure all requirements are being met and work is correctly done.
• Set comprehensive goals for better performance and growth.
• Monitoring portfolio performance on regular basis.
• Reviewed applications for insurance coverage and reports from loss control specialists to determine risks
• Supported review, acceptance or denial of new or renewal business after carefully reviewing all information
• Analyzing available data, find weakness points and fix them.
• Monitoring group policies performance on continuous basis.
• Visit major clients for policy performance improvements and education.
• Establish better relationship with service and medical providers for better discounts and prices.
• Establish policies that promote company culture and vision.
• Lead employees to encourage maximum performance and dedication.
• Manage relationships with partners/vendors.
• Following up with IT department for continuous development.
• Create new automated channels to increase sales, productivity and reduce human interference.
• Joint visits with sales and marketing to assist closing deals.
• Established more convenient type of communication.
• Established better relationship with all channels of business such as brokers, Sales support and agents.
• Oversee daily complaints handling.
• Arranging to reply to Regulators requirement/Inquiries.
• Coordinate with HR for staff training and development.
• Established and developed SLA's between all departments.
• Member of Executive Committee.
• Member of Salvage Committee.
• Member of Cyber Security Committee.

Develop & Execute strategies.

Lead a specific strategic imperative

• Lead employees to encourage maximum performance and dedication
• Evaluate performance by analyzing and interpreting data and metrics
• Write and submit reports to CEO in all matters of importance
• Manage relationships with partners/vendors
• Monitor client's production, Customer Service department (Approvals, Call Center, Customer Care & PR).
• Medical provider’s performance, Fraud, Waste & Abuse supervision, new contracts & follow up clients requests.
• Public relations with health care providers and clients additional to business development. Coordinating & Supervising IT department.
• Claims department, administration, Health care providers contracting, Negotiation, activation and deactivation.
• Supervising the Technical department and make sure all policies and endorsements are issued & implemented smoothly.
• I have joined Total Care Saudi since it's creation in 2009 and have contributed to it's success, TCS is now one of leading TPA's in market.

Holding the responsibility of Business development and Public Relation in order to upscale (Upgrade) the level of the company in the market through several points:

• Developing & establishing growth strategies and plans.
• In house system development & manpower.
• Managing and retaining relationships with existing clients.
• Increased client base.
• Having in-depth knowledge of business products and value proposition.
• Identifying and mapping business strengths and customer needs.
• Researching business opportunities and viable income streams.
• Reporting on successes and areas needing improvements.

Holding Customer Service Department: Call Center & Approvals responsibilities.

• Basically following all inquiries and approvals and make sure all requests are done to increase insured satisfaction.
• Increased customer satisfaction.
• Listening to calls for assessment
• Provide training to staff to reach highest level of professionalism and meet required qualifications.
• Delivering comprehensive service to inquiring customers.
• Possibly delegating certain customer inquiries to specific teams.
• Managing large number of incoming calls and emails (Managed over 1500 calls per day).
• Managing customers’ accounts.
• Keeping record of customer interaction and details of actions taken.
• Reporting back on results.

Underwriting Manager (Technical Manager)

• Assisting the insurance companies for group rating, Accounts Managing, Policy Administration, loss ratio monitoring & Data analysis.
• Primarily responsible for providing leadership, support and guidance to underwriting team.
• In charge of ensuring that the underwriting team complies with goals, objectives and standards in order to meet customer satisfaction and deadlines.
• Do this by interpreting and implementing guidelines for underwriting team. Assesses the risk posed by client to insurance companies. Use various risk assessment software in order to regularly carry out risk assessment for various individuals and groups.
• In charge of coming up with policy packages that meet the needs of various clients, while still maintaining company profitability.

Underwriting Assistant Manager.

• Handling all types of endorsements such as deletions, additions, corrections, quotations, pricing, policy issuance, extracting needed reports and advise for renewal notice.
• Assisting insurance companies for group rating, Accounts Managing, Policy Administration, loss ratio monitoring & Data analysis.
• Primarily responsible for providing leadership, support and guidance to underwriting team.
• In charge of ensuring that underwriting team complies with goals, objectives and standards in order to meet customer satisfaction and deadlines.
• Do this by interpreting and implementing guidelines for underwriting team.
• Assesses risk posed by client to insurance companies.
• Use various risk assessment software in order to regularly carry out risk assessment for various individuals and groups.
• In charge of coming up with policy packages that meet needs of various clients, while still maintaining company profitability.

Holding responsibility of:

• Handling policy preparation, issuance, Quotation preparation.
• Auditing all documents before policy finalization and preparing list of insured with data auditing.

• Managing staff.
• Monitor reservations and sales.
• Day to day operations.
• Improve sales.
• Organizing and assigning tasks to all staff and auditing accounts.
• Provide customers with best tailored packages.
• Performed various duties.
• Increased profits.

Bachelor Degree in Management & Economy 

Diploma from the Institute of Public Administration Dammam as an Executive Secretary 2006 (English Study).