Summary
Overview
Work History
Education
Websites
Timeline
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Amelia Davis (She/Her)

Amelia Davis (She/Her)

Buckingham

Summary

I am a flexible and passionate administration assistant who is known for prioritizing patient care experience and supporting individual needs on a personal level. I am recognised for clear communication and the ability to deliver sensitive information with professionalism and care. I am committed to enhancing patient experience and contributing positively to the community.

Overview

8
8
years of professional experience

Work History

Patient Administration Assistant

St John of God Hospital
04.2024 - Current
  • Served as a key point of contact for patient and family inquiries, providing clear information and empathetic support
  • Coordinated patient admissions, discharges, and transfers, ensuring seamless communication between clinical teams and administrative staff.
  • Managed and updated electronic health records (EHR), maintaining strict confidentiality and accuracy in line with hospital policies.
  • Processed insurance claims and assisted patients with billing inquiries, ensuring compliance with legal and hospital requirements

Front Desk Medical Receptionist

Glenmoy Medical Centre
02.2023 - 04.2024
  • Welcome and greet patients in a cordial yet kind manner.
  • Effectively manage phone calls, appointments, and patient queries while giving precise information and customer support.
  • Ensuring accuracy and confidentiality of sensitive data, maintain and update patient records.

Medical Receptionist

Googong Family Practice
03.2022 - 01.2023
  • As above

Medical Receptionist

The Mother Hub
08.2021 - 01.2023
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Enable the effective exchange of information among healthcare providers by adhering to privacy requirements while organising and maintaining medical records.
  • Coordinated patient scheduling, check-in, check-out, and payments for billings.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Enhanced office productivity by handling a high volume of callers per day.
  • Handle insurance and billing claims, making sure patient data is accurate and submitted on time.

Front Desk Medical Receptionist

Rutledge Family Medical Centre
04.2020 - 01.2023
  • Completed clerical duties and tasks for clinic administration.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries.
  • Offered ample support to team members with creative solutions to complex challenges regarding scheduling conflict resolution and medical care.
  • Supported office staff and operational requirements with administrative tasks.

Delivery Driver

Red Rooster
04.2020 - 01.2021
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Communicated customer complaints, requests, and feedback to company management for swift resolutions.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Delivered packages to customer doorstep and business offices.
  • Fostered positive working relationships with regular customers.

Teaching Assistant

Broomwood Hall school
01.2019 - 12.2019
  • Assisted teachers with classroom managements and document coordination to maintain positive learning environment.
  • Partnered with teachers to plan and implement lessons, following the school’s curriculum.
  • Supported classroom activities, tutoring, and reviewing work.
  • Delivered personalized educational, behavioural, and emotional support to individual students to enable positive learning outcomes.
  • Encouraged Dynamic and pleasant educational environment by promoting both gentle discipline and cooperation.

Delivery Driver

Red Rooster
10.2017 - 12.2018
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Communicated customer complaints, requests, and feedback to company management for swift resolutions.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Delivered packages to customer doorstep and business offices.
  • Fostered positive working relationships with regular customers.

Education

Graduate Diploma - Sexology

Curtin University
08.2025

Diploma - Psychology (Advanced Honours)

University of Adelaide
04.2025

Bachelor - Psychological science, minor in human geography

University of Wollongong
11.2022

High School - undefined

Canberra Girls Grammar School
12.2018

Timeline

Patient Administration Assistant

St John of God Hospital
04.2024 - Current

Front Desk Medical Receptionist

Glenmoy Medical Centre
02.2023 - 04.2024

Medical Receptionist

Googong Family Practice
03.2022 - 01.2023

Medical Receptionist

The Mother Hub
08.2021 - 01.2023

Front Desk Medical Receptionist

Rutledge Family Medical Centre
04.2020 - 01.2023

Delivery Driver

Red Rooster
04.2020 - 01.2021

Teaching Assistant

Broomwood Hall school
01.2019 - 12.2019

Delivery Driver

Red Rooster
10.2017 - 12.2018

Diploma - Psychology (Advanced Honours)

University of Adelaide

Bachelor - Psychological science, minor in human geography

University of Wollongong

High School - undefined

Canberra Girls Grammar School

Graduate Diploma - Sexology

Curtin University
Amelia Davis (She/Her)