Amer Hawa
Jeddah
Summary
Skilled showroom management professional prepared for leadership role. Strong background in customer service, sales strategy, and inventory management. Known for fostering team collaboration and delivering consistent results. Reliable and adaptable with excellent communication and organizational skills.
Overview
18
18
years of professional experience
Work History
Showroom Manager
Nolte Germany Kitchen
11.2020 - Current
- Sales Leadership & Customer Engagement
Lead and manage daily showroom sales operations, actively engaging with customers to understand their kitchen needs and providing personalized design solutions. - Showroom Presentation & Operations
Oversee the showroom’s visual and operational standards,
Manage inventory and product samples, ensuring everything is in top condition for customer viewing. - Team Management & Staff Training
Supervise, mentor, and train showroom staff to ensure they deliver exceptional customer service .
Create efficient staff schedules to optimize showroom coverage and customer service. - Sales Reporting & Strategy
Track and analyze sales data, providing regular reports to senior management.
Develop and implement sales strategies based on customer feedback, market trends, and competitor insights to drive showroom performance. - Customer After-Sales Service & Follow-Up
Manage post-sale processes, including customer follow-ups, ensuring timely installations and addressing any product issues or concerns.
Build long-term customer relationships through exceptional after-sales support, resulting in repeat business and referrals.
Branch Sales Manager
Design Door Company
11.2019 - 06.2020
- Drive sales to achieve Business goal.
- Manage sale team member in all the way of sales and service.
- Make sure availability of product and communicate with Brand Team.
- Brand Training responsibilities for Employee.
- Make sure customer satisfaction.
- Build word class relationship with customer by service.
Assistant Store Manager
West Elm furniture, Alshaya international Trading CO
01.2015 - 10.2019
- Deliver exceptional levels of Customer Service to Guests across all categories of product, from initial contact, through Design consultation, Estimate creation to sales closure.
- Lead the Store 'Ground Game' by executing high quality Design consultations in the guest's home/place of business.
- Drive add-on sales of accessory products.
- Build Guest database and foster Guest relationship. Identify key individuals, groups and organization that present commercial opportunities.
Senior Sales Associate
ZARA Fashion At Al Hokair Fashion Retail
01.2013 - 01.2015
- Assembling prefabricated display properties, producing merchandise displays in window and showcases.
- Promotes sales by demonstrating merchandise and products to customers.
Sales Representative
Hammoud Home Decorative Company
01.2007 - 01.2012
- Provided accurate and appropriate information in response to customer inquiries, worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Education
Bachelor's Degree - Economy Department (Business Management)
Al Eman
Tishreen University 04.2001 -
Skills
- Prepares report by collecting, analyzing, and summarizing information
- Strong Leadership
- Willingness to Learn
- Ability to work under pressure
- Ability to persuade and market products
- Ability to organize and administer
- Good computer skills
- Good communication skills
- Organizational skills
Timeline
Showroom Manager
Nolte Germany Kitchen
11.2020 - Current
Branch Sales Manager
Design Door Company
11.2019 - 06.2020
Assistant Store Manager
West Elm furniture, Alshaya international Trading CO
01.2015 - 10.2019
Senior Sales Associate
ZARA Fashion At Al Hokair Fashion Retail
01.2013 - 01.2015
Sales Representative
Hammoud Home Decorative Company
01.2007 - 01.2012
Bachelor's Degree - Economy Department (Business Management)
Al Eman
04.2001 -
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