Amer Houssein
Restaurant Manager
Al Khobar
Summary
Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Restaurant Manager
Fatteh Wsnoubar
Al Qassem
12.2022 - 06.2023
- Carefully interviewed, selected, trained, and supervised staff.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Set clear expectations and created positive working environment for employees.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
Supervisor
Babel
Khobar
01.2019 - 12.2022
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Solicited customer feedback to identify and improve on areas of weakness.
- Educated staff on organizational mission and goals to help employees achieve success.
- Collected, arranged, and input information into database system.
Captain Waiter
Babel
Al salmiah
11.2017 - 01.2019
- Exhibited expert knowledge of alcoholic beverage service standards, laws and regulations.
- Trained and managed dining room staff with diverse service backgrounds.
- Coordinated foodservice operations between kitchen staff and dining room servers.
- Displayed functional familiarity with Microsoft Office functions such as Excel and Word.
- Completed restaurant opening and closing functions that included POS report generation.
- Showed high-level understanding of fine dining standards and practices.
- Demonstrated supervisory competency with Point of Sale (POS) equipment operations and cash handling practices.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Inspected dishes and utensils for cleanliness.
Waiter
Pro Staff
Beirut
01.2016 - 06.2017
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
Education
High School Diploma -
Academy of Halba
Lebanon 10.2011 - 06.2015
Skills
Food plating and presentation
Timeline
Restaurant Manager
Fatteh Wsnoubar
12.2022 - 06.2023
Supervisor
Babel
01.2019 - 12.2022
Captain Waiter
Babel
11.2017 - 01.2019
Waiter
Pro Staff
01.2016 - 06.2017
High School Diploma -
Academy of Halba
10.2011 - 06.2015
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