Amer Mohammed
Riyadh,01
Summary
Accomplished Operations Manager with a proven track record at International Companies , enhancing operational efficiency and customer satisfaction. Expert in strategic planning and cost reduction, coupled with exceptional problem-solving abilities and employee coaching skills. Achieved significant profitability improvements by optimizing resource allocation and implementing innovative employee retention programs.
Overview
16
16
years of professional experience
Work History
Operations Manager
Atyab Limited Company .
11.2022 - Current
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reported issues to higher management with great detail.
- Reduced operational risks while organizing data to forecast performance trends.
- Creating SOP. For Products .
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Operations Manager
Burger King
06.2019 - 05.2022
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Implemented customer feedback loop to gather insights and inform operational improvements, leading to enhanced service offerings.
- Optimized costs to contribute to productivity, cost development and proficiency of central fulfillment operations.
- Reduced costs for increased profitability by optimizing resource allocation and eliminating redundant tasks.
- Reduced operational costs, negotiating better rates with suppliers and optimizing supply chain logistics.
- Prepared documents for internal and external audits.
- Implemented data-driven decision making to inform business strategies and drive operational excellence.
- Led cross-functional teams to launch new product lines, directly contributing to increase in market share.
- Coordinated with sales and marketing teams to ensure inventory levels aligned with promotional activities and demand forecasts.
- Oversaw staff and sub-contractor performance review assessments.
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Operations Manager
Americana Group ( KFC , Hardees , Krispy Kreme )
04.2014 - 03.2019
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed and implemented strategies to maximize customer satisfaction.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Increased profit by streamlining operations.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Area Operations Manager
Americana Group ( Krispy Kreme )
01.2009 - 04.2014
- Developed successful strategies for inventory control, reducing waste, and minimizing stock discrepancies.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Devised and executed training plans for new and existing staff to support competency and compliance.
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
Bachelor of Literature And Education - English Language And Literature
Al -Azhar University - Cairo
Egypt 06-1998
Skills
- Operational excellence
- Safety management
- Operations management
- Strategic planning
- Standard operating procedures
- Cost reduction
- Business planning
- KPI tracking
- Employee coaching
- Forecasting
- Problem-solving abilities
- Multitasking Abilities
- Customer service management
- Risk management
Qualifications ,Training and Courses
- Shift Management . - P & L Program .
- QSR. Management . - Cost Control .
- Time Management . - Team Work & Team Building .
- How we work Together . - Decision Taking and Decision Making .
- Customer Service Steps . - Leadership and Coaching .
- Guest Service Management . - Increased Profitability .
- Customer Satisfaction . - POS. Programe .
- Sales Analyses and Forecasting . - Hospitality Hero .
- Increasing Sales . - Sweet Behavior .
- Decreasing Cost . - Food Safety & Food Quality .
- KPI Analyses . - Customer Diversification .
- SOP. Making . - Staff Diversification .
- Sales Per hour Analyses . - Location Studying and Choosing .
-
Certifications in Americana Group
- The Best Employee Operation Performance 2011.
- Certification Of Recognition .( How We Work Together ).
Timeline
Operations Manager
Atyab Limited Company .
11.2022 - Current
Operations Manager
Burger King
06.2019 - 05.2022
Operations Manager
Americana Group ( KFC , Hardees , Krispy Kreme )
04.2014 - 03.2019
Area Operations Manager
Americana Group ( Krispy Kreme )
01.2009 - 04.2014
Bachelor of Literature And Education - English Language And Literature
Al -Azhar University - Cairo
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