Amer ali madkhali
Jizan,Jazan Region
Summary
- Organised student eager to contribute value in customer-oriented environments. Manages high-volume workload with precise attention to detail and stringent time management. Commended for personable and tactful communication.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
Work history
customer service
McDonald's
Jizan, Jazan Region
08.2020 - 03.2021
- Managed customer flow to guarantee first-class service.
- Supported customer service staff with duties during peak periods and staff absences.
- Developed training programs for staff in customer service and company policies.
- Owned customer service processes and order processing, developing strategies for continuous improvement.
- Maintained documentation pertaining to customer service department activities.
Education
Bachelor of Laws - LLB - Law
JAZAN UNIVERSITY
Jizan, Jazan Region 01.2019 - 11.2023
Skills
- Lead management
- Advanced product knowledge
- Data verification procedures
Dispute resolution
- Excel proficiency
- Microsoft Office Suite
- Office 365 usage
Languages
English
Advanced
Arabic
Proficient (C2)
Timeline
customer service
McDonald's
08.2020 - 03.2021
Bachelor of Laws - LLB - Law
JAZAN UNIVERSITY
01.2019 - 11.2023
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