AMER FOUAD AL JEDAYEH

• Generated leads to bring in new client revenue and improve bottom-line profitability.
• Identified opportunities to drive business growth, diversification and expansion.
• Developed marketing plans to support department strategies.
• Analysed sales reports to identify trends and update strategies.
• Managed team of 14 staff, driving performance with motivational strategies to exceed sales targets.

• Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
• Delegated sales team tasks and managed resource allocation in collaboration with upper management.
• Used targeted questioning techniques to determine customer needs and appropriate support.
• Reviewed contracts and sales proposals to verify quality and guideline compliance.
• Monitored sales performance, reporting on conversion and churn rates to identify areas of improvement.
• Motivated team members to exceed established sales targets, creating incentives to increase morale.

Drive sales growth by managing key corporate accounts, developing tailored SaaS solutions, and building strong client relationships. Responsible for identifying new business opportunities, negotiating contracts, and exceeding sales targets in competitive market.

• Developed training materials.
• Analysed training requirements at individual, team and organisational level.
• Developed soft skills by providing training in time-management, problem-solving, and effective communication, and Sales Skills and product, service knowledge.
• Created training programmes guaranteed to achieve key organisational objectives.

• Delivered exceptional customer service, addressing customer queries and handling customer complaints.
• Built rapport with new and existing customers to boost client retention.
• Oversaw account portfolio to deliver top-quality account services.
• Maintained excellent knowledge of feild trends to remain ahead of competitors.
• Handled customer concerns and complaints to resolve issues and build loyalty.

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Direct Sales for all products.