Summary
Overview
Work history
Education
Skills
Custom
Personal Information
Languages
Timeline
Generic

Amgad Abdul Aziz Nassar

Riyadh,saudi arabia

Summary

Motivated Mechanical engineer with years of experiences in heavy machinery. Recognized for assessing operational and developing solutions to save costs, improve revenue and drive customer satisfaction. Resourceful and well-organized with excellent leadership and team building record

Commercially aware Technical Manager with experience adapting to fast-changing environments to achieve operational targets. Organised with excellent planning and coordination abilities for focused team leadership. Strategic and creative for innovative, cost-effective technical solutions.

Overview

20
20
years of professional experience
2002
2002
years of post-secondary education

Work history

Technical Manager

SATC Machinery Co.
Cairo, Egypt
01.2023 - 06.2023
  • Company Overview: Dealer of DOOXIN Excavators, JINGONG Wheel loaders, BULL Backhoe, BULL Skid Loader, Chicago Pneumatic generators, Chicago Pneumatic Air Compressors, Chicago Pneumatic Tower Lights, Sinooboom man lift and scissor lifts.
  • Complete maintenance for All Equipment mentioned above (Repair Engines &Hyd. Pumps &Hyd. Motors &Control Valves &Electric Repair)
  • Maintenance of All Equipment outside Workshop.
  • Testing all Hyd. Components and Hyd. Breaker under Hyd. Tester.
  • Training Courses for full repair using computer programs.
  • Follow up Service after Sales Program.
  • Communicating with manufacturer for warranty claims, troubleshooting and product improvement.
  • Devised and implemented improvements to service procedures, improving customers' satisfaction scores.
  • Assessed daily operational needs and requirements and used team meeting to encourage stuff to achieve goals.
  • Resolved complex issues with strong analysis and investigations.
  • Planned and managed resources level.
  • Coached and monitored new team members to build high performing team for optimum productivity.
  • Analyzed customer feedback and trends to drive process improvement.
  • Paying customer satisfactions visits monthly.
  • Leading stock yard team for all activities related to new machines arrival, stocking and delivery.
  • Following quotations approval and outstanding balance with customer.
  • Maintaining service vehicles fleet as per the territory.
  • Service team progress monitoring and reporting to management.
  • Customer visits with the sales team for explanation of technical queries.
  • Dealer of DOOXIN Excavators, JINGONG Wheel loaders, BULL Backhoe, BULL Skid Loader, Chicago Pneumatic generators, Chicago Pneumatic Air Compressors, Chicago Pneumatic Tower Lights, Sinooboom man lift and scissor lifts.
  • Demonstrated excellent problem-solving skills in diagnosing hardware and software issues.
  • Maintained high-performance standards with rigorous testing procedures.
  • Developed innovative solutions for complex technical problems.
  • Provided prompt technical support during outages, minimising downtime.
  • Improved customer satisfaction by resolving technical complaints promptly.
  • Increased system performance by troubleshooting critical issues.
  • Evaluated customer impact risk, reputation risk and regulatory risk as part of project assessments.
  • Investigated issues affecting group operations, prepared reports and helped correct problems.
  • Analysed and resolved complex resource management issues for optimised scheduling.
  • Established clear budgets and cost controls strategies to meet objectives.
  • Designed and implemented training to further develop staff based on business goals.

General Manager

Hydraulic Tricks Co. (HTC)
Cairo, egypt
06.2019 - 12.2022
  • Company Overview: All hydraulic and pneumatic services for industrial and equipment application.
  • All hydraulic and pneumatic services for industrial and equipment application.
  • Increased overall operational efficiency by implementing new management strategies.
  • Achieved customer satisfaction with regular feedback and improvement sessions.
  • Delivered results under pressure to meet tight deadlines.
  • Built high-performing teams to achieve organisational objectives.
  • Oversaw all aspects of daily operations, ensuring smooth running of the organisation.
  • Developed strategic business plans, enhancing corporate vision and objectives.
  • Successfully negotiated contracts with suppliers to reduce costs.

Service Manager

AL-ESAYI Co. for Heavy Equipment
Riyadh
01.2007 - 06.2019
  • Company Overview: Dealer of Hitachi Excavators, Hitachi Wheel Loaders, Hitachi Sumitomo Mobile Cranes, Mitsubishi Forklifts, Mitsubishi Genset, Furukawa Hydraulic breaker, and Furukawa Rock Drill.
  • Complete maintenance for All Equipment mentioned above (Repair Engines &Hyd. Pumps &Hyd. Motors &Control Valves &Electric Repair)
  • Maintenance of All Equipment outside the Workshop.
  • Testing all Hyd. Components and Hyd. Breaker under Hyd. Tester.
  • Training Courses for full repair using computer programs.
  • Follow up Service after Sales Program.
  • Communicating with manufacturer for warranty claims, troubleshooting and product improvement.
  • Devised and implemented improvements to service procedures, improving customers' satisfaction scores.
  • Assessed daily operational needs and requirements and used team meeting to encourage stuff to achieve goals.
  • Resolved complex issues with strong analysis and investigations.
  • Planned and managed resources level.
  • Coached and monitored new team members to build high performing team for optimum productivity.
  • Analyzed customer feedback and trends to drive process improvement.
  • Paying customer satisfactions visits monthly.
  • Leading stock yard team for all activities related to new machines arrival, stocking and delivery.
  • Following quotations approval and outstanding balance with the customer.
  • Maintaining service vehicles fleet as per the territory.
  • Service team progress monitoring and reporting to management.
  • Customer visits with the sales team for explanation of technical queries.
  • Dealer of Hitachi Excavators, Hitachi Wheel Loaders, Hitachi Sumitomo Mobile Cranes, Mitsubishi Forklifts, Mitsubishi Genset, Furukawa Hydraulic breaker, and Furukawa Rock Drill.

Hydraulic Design and Maintenance Engineer

EMA Group (KAWASAKI MISR)
Cairo, Egypt
10.2003 - 12.2006
  • Design, assembly and maintenance of hydraulic and pneumatic systems for industrial and mobile applications
  • Modification of old and bad designed systems.
  • Periodic maintenance of hydraulic systems.
  • Refreshment and repair of all types of hydraulic pumps, centrifugal pumps, valves and pistons.
  • Maintenance of heavy equipments (Mobile Cranes - Excavators- Wheel Loaders.......)
  • Carried out detailed breakdown analyses leading to reduced downtime.
  • Responded quickly to emergency situations ensuring minimal production delays.
  • Attended training sessions, enhanced knowledge of latest engineering practices.
  • Solved complex technical issues to maintain smooth operations.
  • Developed preventive maintenance schedules for improved machine longevity.
  • Maintained accurate and up-to-date records of equipment maintenance activities and repairs.
  • Adapted engineering designs to meet product requirements.

Education

B.Sc of Engineering and Technology - Power Mechanics

Menofiya
MENOFIYA
05.2001

Skills

  • Cloud computing expertise
  • Decision-Making confidence
  • Proficient with cad software
  • Time and deadline management
  • Coding languages familiarity
  • Customer-Focused service
  • Computer systems validation
  • Technical proficiency
  • AutoCAD
  • Technical process improvement
  • Team Leadership
  • Leadership skills

Custom

  • Hydraulic course for Hitachi Excavators
  • Course for Isuzu Engine Fixed in Hitachi Excavators
  • Training Courses for Mitsubishi Forklifts
  • Training Courses for Furukawa Breakers and rock drill
  • Training Courses for Hitachi Sumitomo Mobile Cranes
  • Training Courses for Hitachi Wheel Loaders engine and transmission
  • Training course for hydraulic systems in excavators and wheel loaders

Personal Information

  • Date of birth: 01/08/77
  • Gender: Male
  • Marital status: Married
  • Place of birth: Menofiya

Languages

English
Advanced
French
Intermediate

Timeline

Technical Manager

SATC Machinery Co.
01.2023 - 06.2023

General Manager

Hydraulic Tricks Co. (HTC)
06.2019 - 12.2022

Service Manager

AL-ESAYI Co. for Heavy Equipment
01.2007 - 06.2019

Hydraulic Design and Maintenance Engineer

EMA Group (KAWASAKI MISR)
10.2003 - 12.2006

B.Sc of Engineering and Technology - Power Mechanics

Menofiya

Similar Profiles

Create profile
Amgad Abdul Aziz Nassar