Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Aminah AL Otaibi

Riyadh,Riyadh Region

Summary

A dedicated professional with expertise in stock management, customer follow-ups, and relationship management. Demonstrates strong problem resolution skills and excels in team collaboration and effective communication to ensure customer satisfaction. Possesses a deep understanding of automotive repair, service history analysis, and vehicle parts knowledge, complemented by a thorough grasp of workshop processes. Committed to enhancing operational efficiency and fostering positive client relationships within the automotive industry.

Overview

5
5
years of professional experience
4
4
years of post-secondary education

Work history

Service advisor

Aljomaih Automotive Company
Riyadh, Riyadh Region
07.2025 - Current
  • Utilised technical expertise to suggest appropriate solutions for vehicle issues.
  • Monitored stock of parts needed for repairs; eliminating any potential delays due to unavailability.
  • Prioritised workload effectively during busy periods, ensuring no disruption in the service provision process.
  • Conducted follow-ups post servicing; ensuring complete client satisfaction after repair or maintenance work.

Automotive service advisor

Petromin Autocare Petromin Corporation
Riyadh, Riyadh Region
07.2022 - 07.2025
  • Organised paperwork efficiently for easy access and retrieval.
  • Encouraged repeat business through exceptional relationship management skills.
  • Improved customer satisfaction by providing insightful automotive advice.
  • Clarified doubts about repair estimates, fostered trust with customers.
  • Inspected vehicles upon arrival, identified potential problems promptly.
  • Delivered detailed reports on vehicle condition to customers.

HR assistant

Amal Medical Care
Riyadh, Riyadh Region
08.2020 - 03.2022
  • Participated in disciplinary procedures to maintain a respectful workplace culture.
  • Provided administrative support during annual appraisal process resulting in seamless execution.
  • Supported staff retention with comprehensive employee support programmes.
  • Conducted exit interviews to gather feedback from departing employees for organisational improvements.

Education

Bachelor Of Sociology and Social Work -

King Faisal University
Dammam, Eastern Province
01.2012 - 01.2016

Skills

  • Stock management
  • Customer follow-ups
  • Relationship management
  • Problem resolution
  • Team collaboration
  • Effective communication
  • Customer satisfaction
  • Automotive repair understanding
  • Service history analysis
  • Knowledge of vehicle parts
  • Understanding workshop processes

Languages

Arabic
Native
English
Upper intermediate

Timeline

Service advisor

Aljomaih Automotive Company
07.2025 - Current

Automotive service advisor

Petromin Autocare Petromin Corporation
07.2022 - 07.2025

HR assistant

Amal Medical Care
08.2020 - 03.2022

Bachelor Of Sociology and Social Work -

King Faisal University
01.2012 - 01.2016

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Aminah AL Otaibi