Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
10
10
years of professional experience
Work History
Finance Manager
Nissan Of Dearborn
Dearborn, Michigan
02.2018 - Current
Resubmitted overdue invoices and contacted appropriate parties to determine when payments would be received.
Offered vehicle financing and insurance to customers and provide them with a thorough explanation of aftermarket products.
Coordinated all financing for clients.
Processed financing and leasing deals accurately and securing approval through financial sources .
Provided consultation to customers on an array of products, their features and benefits.
Evaluated applications against outline specifications to approve, reject or recommend adjustments files.
Drive results by meeting daily, weekly and monthly vehicle sales opportunities .
Seek new lending institutions and maintaining good working relationships to secure competitive interest rates and financing programs.
Sales Manager
Tamaroff Motors
Southfield, Michigan
01.2017 - 02.2018
Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Reduced costs 10% through client and distributor price negotiations.
Created and launched new online marketing strategies, resulting in 50% sales increase.
Resolved customer issues quickly and managed over 30 sales representatives to increase sales and meet quotas.
Conducted research to target, engage and partner with suppliers, negotiating beneficial, cost-saving deals.
Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
Sales Professional
Allpro Nissan
Dearborn, Michigan
03.2015 - 01.2018
Maintained consistent top tier sales by developing and deepening positive customer connections.
Applied prospecting expertise to generate and pursue leads, setting up appointments and site visits to maintain budding relationships.
Decreased process lags by properly training agents on sales strategies, preferred procedures and protocols.
Assisted senior leadership with executive decision-making process.
Devised and implemented product strategies for filling market gaps and driving consistent sales.
Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
Worked alongside retail representatives to enhance product presentations and advertising collateral.
Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
Senior Mortgage Banker
Quicken Loans
Detroit, Michigan
06.2013 - 03.2015
Reviewed loan files and updated to match current standards.
Worked with underwriters to fix application problems and resolve issues.
Planned and dealt with payment schedules.
Achieved record-low delinquency ratios and 15% sales recovery rate.
Explained different types of loans pertaining to client situations.
Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs.
Fielded customer complaints and provided solutions.
Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
Assessed aging accounts and initiated collection strategies based on conditions.
Internship Student
Publishing Xpress
Madison Heights, Michigan
05.2011 - 07.2011
Delivered clerical support by handling range of routine and special requirements.
Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
Answered incoming telephone calls, took down messages and provided information.
Sorted and organized files, spreadsheets and reports.
Completed range of simultaneous job tasks to support professor's academic, research and operational needs.
Interacted with customers by phone, email or in-person to provide information.
Education
MBA - Business Administration And Management
Wayne State University
Detroit
01.2018
BBA - Accounting And Finance
University of Michigan
Dearborn
04.2013
Skills
Business Relationship Management
Data Analysis
Critical Thinking
Compliance Assessment
Time Management
Goal Setting
Proactive and Focused
Employee Training Oversight
Staff Recruitment and Hiring
Risk Assessment
Willing to Learn
Creative and Innovative
Team Building Leadership
Sales Support
Prioritizing and Planning
Service-Oriented
Adaptable to Changing Conditions
Quality Assurance
Relationship Building
Decision Making
Problem Anticipation and Resolution
Loan Processing
Microsoft Office
Business Intelligence Gathering
Accomplishments
Achieved Ace Guild Award by converting the highest amount of loans in the company with accuracy and efficiency.
Achieved Nissan Platinum Award for 3 consecutive years by converting the highest amount of sales in the midwest region.
Achieved Platinum Finance Award by having the highest PVR in the midwest region.
Achieved Pin of Youth Award by completing 1000 hours of volunteer work at the Veterans Hospital.