Summary
Overview
Work history
Education
Skills
Accomplishments
Languages
Work availability
Timeline
Generic
Amir Arif

Amir Arif

Jeddah,Mecca Region

Summary

Adaptable Insurance Claims Handler, using exceptional organisational abilities with effective communication to manage high-volume caseloads. Offering [Number] years of experience in [Type] claim handling, processing and resolution with a proven track record in outstanding client care. Highly-organised Insurance Claims Handler, managing diverse [Type] caseloads effectively and efficiently. Providing compassionate client care throughout life-cycle [Type] claims, enabling positive outcomes and excellent customer satisfaction ratings. Accomplished Insurance Claims Handler, offering extensive experience in life-cycle claim management. Using developed expertise in [Type] and [Type] claims to provide outstanding customer care focused on positive outcomes. Highly-skilled Insurance Claims Handler, deftly managing diverse client caseloads with [Skill] and [Skill]. Offering outstanding customer care through empathetic communication and effective claim handling. Committed claims handling professional with extensive experience in [Type] insurance. Gathered, recorded, and processed information accurately and efficiently for reliable claim management. Built positive relationships with customers and colleagues for enhanced service provisions. Confident student with adaptable, flexible work ethic seeks opportunity in claims handling team. Communicates clearly and professionally for excellent customer service. Plans and prioritises well to achieve tasks to deadlines. Focused [Job Title] skilled in managing large client caseloads across full lifecycle claim processes. Recognises upselling opportunities to increase department revenue. Builds rapport with customers and insurers to negotiate positive case outcomes. Astute Claims Handler achieving fair customer outcomes through focused claims handling, processing and resolution. Organised and methodical to manage high-volume caseloads within target settlement timeframes. Meticulous and accurate in documentation for reliable reference. Adaptable individual passionate about delivering excellent customer service through confident, helpful communications. Knowledgeable in Microsoft Office applications for reliable administration. Collaborates well to support team goals. Reliable [Job Title] experienced in delivering positive outcomes through expert case management. Communicated well with clients and stakeholders to progress claims rapidly. Supported improved customer understanding through strategic claims analysis.

Overview

7
7
years of professional experience
13
13
years of post-secondary education

Work history

Insurance Claims Officer

Staffline
Jeddah, Mecca Region
03.2016 - Current
  • Managed large client portfolio, prioritising claims in line with complexity and demand.
  • Handled all claims and communications within established service level agreements.
  • Escalated critical claims or complex situations to supervisor for review.
  • Achieved positive claim outcomes through careful case management.
  • Provided claims advice to clients, managing expectations and explaining claims processing timelines.
  • Communicated with clients to gather data and evaluate service needs.
  • Gathered, recorded, and distributed complete documentary evidence.
  • Processed inbound customer calls promptly to meet call-handling timeframe targets.
  • Managed allocated caseload of complex and high-value claims.
  • Handled initial claims enquiries with attention to first-class, personal service.
  • Evaluated claims data and market trends for improved customer understanding.
  • Built and managed effective internal and external relationships with all involved parties.
  • Provided data science teams with in-depth claim analyses for enhanced modelling.
  • Determined insurance cover level and relevance for accurate claim assessments.

Clinic Receptionist INSURANCE

Staffline
Jeddah, Mecca Region
02.2016 - Current
  • Responded calmly and compassionately in emergency situations.
  • Maintained timely check-in services, noting patient arrivals for efficient appointment running.
  • Set up new patients within target timeframes.
  • Protected patient rights through continued discretion and confidentiality.
  • Organised and assessed urgency of home visit requests.
  • Welcomed patients with kindness to enhance checking in processes.
  • Completed start and end of day procedures for busy GP practice.
  • Operated switchboard to facilitate prompt call handling.
  • Offered advice on additional services to best meet patient needs.
  • Updated patient records for continued compliance with policies.

Storekeeper

Staffline
Jeddah, Mecca Region
06.2016 - 03.2018
  • Improved workflow efficiency by identifying and tackling shortfalls in existing receiving practices.
  • Generated custom store Key Performance Indicators, automating reports with ClearPoint to better monitor performance.
  • Ordered stock to guarantee optimised economic value in line with financial restrictions.
  • Reduced inventory obsolescence by [Number]%, resulting in fewer economic losses than previous averages.

Education

Bachelor of Arts - English Daploma Computer Daploma

Central Model High School Lahore Pakistan
Lahore Pakistan
02.2000 - 03.2013

Skills

  • Attention to detail
  • Open and clear communicator
  • Microsoft Office Suite
  • Client retention strategies
  • Shipping and receiving
  • VisiPoint
  • Record-keeping and bookkeeping
  • Security understanding
  • Office supply management
  • Telephone skills
  • Multi-line telephone skills
  • Online triaging
  • Meeting coordination
  • Database administration
  • Incoming mail distribution
  • Switchboard operation
  • Data input
  • Transport coordination
  • Customer-service orientated
  • Document control
  • Clean and neat
  • Customer service
  • Safety protocols
  • Strategic loading methods
  • Vehicle and equipment safety
  • Accurate fare collection
  • [Location] local road knowledge
  • Daily pick-up records
  • Customer interaction and engagement
  • City and non-city driving
  • Transportation
  • Shipping and packaging
  • Relief storekeeping
  • Decontamination management
  • Inventory accounting
  • Cin7
  • Forklift fleet management
  • Supply chain data management
  • Xero
  • Ordoro
  • Inventory forecasting
  • Microsoft Excel
  • Economic Order Quantity (EOQ) strategising

Accomplishments

  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Supervised team of [Number] staff members.
  • Achieved [Result] by introducing [Software] for [Type] tasks.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved [Result] through effectively helping with [Task].
  • Resolved product issue through consumer testing.
  • Collaborated with team of [Number] in the development of [Project name].
  • Documented and resolved [Issue] which led to [Results].

Languages

English Arbic Urdu Punjabi Hindi Bangali
Intermediate

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline

Storekeeper

Staffline
06.2016 - 03.2018

Insurance Claims Officer

Staffline
03.2016 - Current

Clinic Receptionist INSURANCE

Staffline
02.2016 - Current

Bachelor of Arts - English Daploma Computer Daploma

Central Model High School Lahore Pakistan
02.2000 - 03.2013
Amir Arif